Resource Specialist

Eastern Area Agency on Aging is seeking Resource Specialists to join our Community Services team as part of our Aging and Disability Resource Center. This is a dynamic and rewarding role helping older adults, individuals with disabilities, and caregivers navigate complex service systems, community resources, and benefit programs. As a Resource Specialist, you will act as a vital link, presenting all available options so people can make independent, informed decisions.

We are recruiting for three part-time, 20 hour per week positions to serve our rural communities, one based in each of the following regions: Northern Penobscot County, Washington County, and Hancock County. These positions will work remotely from home, and also provide in-person walk-in resource assistance at one of our Access Centers. Current locations include Calais, Ellsworth, and Millinocket.

As a Resource Specialist, you will:

• Screen & Assess: Conduct effective screenings (primarily by phone, but also in person) to identify needs, provide options, and assist consumers in accessing services.
• Navigate Benefits: Explain programs, benefits, and potential waitlists; provide necessary applications and forms to help consumers secure the support they need.
• Coordinate Care: Link consumers to in-home or community-based resources, often "thinking outside the box" to find informal or non-publicly funded solutions.
• Manage Data: Accurately record all client demographics and referrals in the database in accordance with federal requirements.
• Collaborate & Advocate: Consult with staff across all departments and programs to provide holistic support and develop informal support networks within the community.
• Professional Growth: Once eligible, complete all training requirements for the InformUSA CRS-A/D certification.

Experience: At least 1 year of direct, hands-on experience in case management, social services, care coordination, or a related non-profit role.

• Education: High School Diploma or GED required; Obtain InformUSA CRS-A/D Certification (paid by the agency).
• Communication Skills: Requires strong written and verbal communication skills in order to write accurate progress notes and present information clearly to the public.
• Tech Savvy: Ability to use Microsoft and Google programs, operate a multi-line phone system/headset, and learn the agency’s data system.
• Physical/Travel: Must have a valid driver's license and proof of vehicle insurance, along with reliable transportation in order to meet job requirements.
• Personal Attributes: A positive first impression, the ability to maintain ethical social work boundaries, and a desire to work both independently and collaboratively.

What We Offer

• Generous paid time off starting at 4 weeks per year, with paid holidays and inclement weather days
• Part time position with hybrid work-from-home flexibility
• Starting salary of $18-19/hr depending on experience.