Resupply Customer Service Agent

*Remote Position Position Summary: Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes. Dutie s /Responsibilities: • Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system. • Provide excellent customer service to patients. • Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed. • Assure that all requests are handled accurately and efficiently. • Educate patients on the importance of changing out supplies clinically. • Suggested and insurance approved schedules. • Create sales orders and confirm accuracy of items and patient demographics. • Perform other duties as assigned. Required Ski l ls/Abilities: • Two years of customer service experience • Customer oriented with excellent oral and written. • Strong written and oral communication skills • Strong computer skills with the ability to navigate multiple software platforms. • Self-motivated, team player • Works well in fast paced professional environment • Ability to work independently and meet target goals. • Dedicated home office space free of distractions and noise • High speed home internet Physical Requirements: • Work time will be spent sitting approximately 90% of the time, standing and walking approximately 10% of the time. PC keyboarding will constitute approximately 80% of work time.