Retail Operations & Data Specialist

About the Role We're looking for a highly detail-oriented and experienced Retail Operations & Data Specialist to take ownership of product data, retailer onboarding, documentation, ERP/EDI projects, and other operational requirements associated with selling into major retailers. This is not an entry-level role. We're looking for someone who has ideally worked within CPG, FMCG, food, or a similar product-based business and understands the level of accuracy required when working with large retailers, distributors, 3PLs, and supply chain partners. You should be comfortable taking a project or operational requirement, understanding what needs to happen, gathering the necessary information, and driving it through to completion with minimal hand-holding. Work Structure & Requirements Location: Remote / Virtual Schedule: Part-time to start (approximately 20 hours per week), with strong potential to progress into a full-time role, HK Timezone Opportunity: Long-term position working with an international business operating across the US, Europe, and Asia Compensation: 10 USD per hour Key Responsibilities 1. Product Master Data Management Manage and maintain accurate product master data including SKUs, UPCs/GTINs, barcodes, case configurations, dimensions, weights, ingredients, and other product specifications Review product and packaging information for accuracy, including ingredient information and multilingual requirements Maintain organized and accurate product information across internal databases, retailer portals, and operational documents Maintain clear file structures, documentation, and internal systems so information can be easily accessed and updated 2. Retailer Onboarding & Account Administration Complete retailer new vendor, new item, and product setup forms accurately and on time Support onboarding and ongoing administration for major US and European retail accounts Review retailer requirements and ensure all necessary operational documentation is completed correctly Support the completion of retailer-specific compliance forms, portals, templates, and documentation 3. ERP & EDI Support Support the implementation and ongoing maintenance of the company's ERP system Assist with EDI setup and coordination, working with external EDI partners, retailers, and internal stakeholders Prepare and organize the data required for ERP migration, integration, and system setup 4. Logistics & Supply Chain Documentation Help manage product, logistics, and supply chain documentation for US import and 3PL operations Coordinate information between suppliers, factories, 3PLs, retail partners, and internal stakeholders Track and manage inbound documentation requirements to keep operations on schedule 5. Compliance & Risk Management Identify missing, inconsistent, or incorrect information before it creates downstream issues Proactively flag potential compliance, data, or operational issues that could lead to retailer delays, chargebacks, or penalties Required Skills & Experience Experience: 3+ years in operations, retail operations, supply chain, or product data — CPG, FMCG, food, beverage, or confectionery experience strongly preferred Retail Knowledge: Experience supporting brands selling into major US retailers is highly advantageous; familiarity with retailer onboarding, item setup, vendor portals, and retailer documentation ERP & EDI: Experience working with ERP systems and managing detailed product or inventory data; understanding of EDI and experience supporting EDI implementations is highly preferred Tools: Strong Excel and/or Google Sheets skills Communication: Strong written and spoken English; confident communicating with external vendors, retailers, logistics partners, and internal stakeholders Profile: Exceptional attention to detail, naturally methodical, proactive problem solver — identifies what is missing rather than waiting to be told what to do; comfortable handling large quantities of product information without sacrificing accuracy