Retail Sales Representative

Company Description Leadway is one of Nigeria’s foremost non-banking financial services providers, known for customer-centric service, operational excellence, and strong business performance. As a holding company, Leadway operates across multiple financial specialties, including insurance (life and non-life), pension fund administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Cote D'Ivoire), and Leadwayassurance (Cote D’Ivoire). Leadway serves both individual and corporate clients across major industries such as construction, manufacturing, oil and gas, shipping, aviation, and government agencies. This broad client base and range of services offer team members exposure to diverse markets and professional growth opportunities.

Role Description

The Retail Sales Representative will support Leadway’s retail business by engaging in prospecting code calling and referred clients, understanding their needs, and recommending suitable financial products and services. Day-to-day responsibilities include prospecting for potential clients, explaining product features and benefits, providing clear and accurate information, processing sales transactions, and maintaining accurate records in accordance with internal policies and regulatory requirements. The role also involves delivering responsive customer service, resolving basic client concerns, and maintaining long-term relationships through follow-ups and after-sales support. The representative will collaborate with team members to meet individual and branch sales targets, participate in product and compliance trainings. This is a full-time hybrid role based in Lagos, with primary work at the office and some flexibility to work from home.

Qualifications

• Candidates should possess strong Retail Sales and Sales skills, including prospecting, closing, and meeting set targets.
• Candidates should possess solid Product Knowledge skills to confidently explain Leadway’s insurance and financial solutions.
• Candidates should possess excellent Communication and Customer Service skills to engage diverse clients professionally and build trust.
• Candidates should possess basic numeracy and computer skills, including familiarity with email, spreadsheets, and CRM or sales tools.
• Relevant experience in retail sales, insurance, banking, or other financial services is an advantage.
• Minimum of a diploma or degree in Business, Marketing, Finance, or a related field is preferred.
• Proven ability to work in a structured, target-driven environment and collaborate effectively within a team.
• Strong ethical standards, attention to detail, and willingness to learn and adapt in a dynamic market.