Retail Support Specialist (99, Main Office)

Foodland Super Market, Ltd is locally owned and operated and has been doing business in Hawai`i for over 75 years. Foodland is strongly committed to sharing our passion for extraordinary service, unmatched quality and innovation, and delivering exceptional food and shopping experiences to inspire our community.

We are currently seeking a highly motivated, positive, and detail-oriented individual to join our team as a Retail Support Specialist.

Pay: $20.00/Hour

Essential Job Functions:

• Master Data & Systems Support
  • Provide support for master data applications including:
    • Chaintrack HQ
    • Symphony GOLD (PIM)
    • Celerant
    • BRdata
    • NCR/Toast
    • Interscale
  • Maintain item file integrity, including new item setups, promotional pricing, and ad planner verification.
  • Manage PLU directories for Meat, Seafood, Bakery, Service Deli, R. Field, and Produce departments.
  • Support Private Label pricing assurance.
• Price/Cost Analysis & Margin Management
  • Review, process, and validate product costs from vendors, distributors, and suppliers.
  • Monitor and update costs to ensure accuracy in pricing and margin calculations.
  • Support enforcement of strategic business rules, competitive pricing, and margin targets.
  • Generate reports on pricing trends, vendor performance, and margin analytics.
  • Assist with audits related to invoices, purchase orders, and cost records.
  • Provide guidance to store teams on cost-related issues and margin optimization.
  • Manage cost exception reporting and scan exception resolution.
• Vendor Community Support
  • Recruit, train, and support vendors in using electronic web-based tools for cost and item updates.
  • Provide ongoing supervision of vendor web participation.
• Store & Internal Support
  • Respond efficiently to store inquiries and provide solutions across pricing systems.
  • Assist merchandising and IT teams with workflow execution, system processes, and data accuracy.
  • Support additional company initiatives as assigned.

Knowledge/Skills:

• Strong analytical and organizational skills.
• Customer-oriented approach and ability to build strong working relationships.
• Excellent verbal and written communication skills.
• High attention to detail with strong time-management abilities.
• Ability to multitask and adapt to shifting priorities.
• Effective problem-solving and decision-making skills.
• Proficient in Microsoft Excel, Outlook, and Word; strong overall technology aptitude.

Education/Experience:

• College degree or an equivalent combination of education and relevant experience.
• Experience
• Knowledge of grocery retail operations, vendor management, and pricing systems preferred.
• Experience with margin analysis, cost control, compliance, or audit processes strongly desired.
• Ability to work with large data sets and multiple digital platforms.

Working Environment:

• Full-time, office-based position at the Main Office.
• May require work in stores or other non-standard environments.
• Occasional neighboring island travel may be required.
• Must be available for flexible scheduling, including weekends and holidays, to support business needs.

Mental Demands:

• Ability to analyze complex data, interpret findings, and problem-solve effectively.
• Must remember processes, workflows, and system steps with accuracy.
• Ability to concentrate on detailed or repetitive tasks.
• Regular use of written and verbal communication across multiple audiences, including store teams, managers, executives, and vendors.

Physical Demands:

• Frequent sitting and computer work; occasional standing/walking in stores.
• Occasional lifting, carrying, or pushing up to 20 lbs.

With a commitment to diversity and inclusion, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.

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