Retention Specialist, PW
- Salary
- COP 2.7M/mo
- Hiring from
- Colombia
- Work type
- Remote
- Posted
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Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Retention Specialist
Location:Colombia
Workplace Type:Remote
This role is employed throughRemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered throughRemoFirst, while your day-to-day work is led byPorchGroup.
Job Summary
The future is bright for the Porch Group, andwe’dloveyou to be a part of it asa Retention Specialist
The Retention Specialistis responsible forhandling customer calls related to service cancellation requests. The role requires responding to customer inquiries and resolving service concerns ina timelyand professional manner. The Retention Specialist is expected to provide exceptional customer service while building andmaintainingpositive customer relationships to support ongoing business retention.
What You Will DoAsARetention Specialist
Manage the entire retention/cancellation process.
Review all assigned cancellations and make attempts to salvage the client account.
Monitor retentions logs and notify supervisor of impending backlog or delay concerns.
Provide responses in a timely and efficient manner to clients.
Utilize retention scripting to ensure customer retention when possible.
Work in coordination with the claims department to resolve all cancellation issues that may impede claims.
Responsible for the review and tracking of all clients and measures taken to retain a client when necessary.
Acquire a clear and concise understanding of Policy and Claims protocols.
What You Will BringAsARetention Specialist
Minimum high school diploma.
2+ years of call center experience is required.
Previous experience as a Retention Specialist, including experience handling service cancellation calls, is preferred.
Excellent verbal and written communication skills (English language proficiency).
Strong conflict resolution and problem-solving skills.
Demonstrates excellent customer service skills, empathy, and the ability to professionally address customer concerns and objections while supporting retention objectives.
Proficient computer skills using Microsoft Office Suite and the internet.
Maintains a positive and professional demeanor, demonstrating confidence and an engaging, energetic presence during customer interactions.
Demonstrates sound judgment and effective decision-making skills.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will GetSupporting Porch Group
Monthly Salary:COP 2,667,000.00
Monthly incentive bonus:COP 333,000.00target, variable based on individual performance
What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
A New Kind of Insurance Company
We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes.
Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by:
1) Providing the best services for homebuyers
2) Being led by advantaged underwriting in insurance
3) Protecting your whole home
Our Shared Values
Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning:
⭐ No Jerks / No Egos
⭐ Be Ambitious
⭐ Solve Each Problem
⭐ Care Deeply
⭐ Together We Win
Join Our Winning Team!
At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.
