ABOUT DIAMO
At DIAMO, we’re building the future of hotel revenue. Our AI-powered platform combines dynamic pricing, digital marketing, and booking optimization into one seamless system, giving independent hotels the tools they need to win.
Backed by leading investors and trusted by a rapidly growing portfolio of boutique hotels, DIAMO is scaling fast and looking for ambitious people to help accelerate our growth. We’re a young, energetic, and results-driven team, fully remote and obsessed with helping independent hoteliers compete at the highest level.
THE ROLE
As a Revenue Manager, you will play a pivotal role in serving our customers, with a focus on properties and markets outside the US. You will primarily engage with customers throughout ongoing management and contract renewals, and step in as overflow support during onboarding when the team's onboarding volume requires it. Your revenue management expertise, fluency in Spanish, and understanding of international hospitality markets will allow you to build trusted relationships and drive customer satisfaction from day one, with minimal ramp-up. You will also collaborate closely with our sales team to continue growing DIAMO's customer base, and with our product team to help guide further platform innovation.
WHAT YOU'LL DO
Revenue Management, Distribution & Analysis
- Regularly assess pricing, distribution, and marketing strategies across your portfolio, bringing informed perspective on international market trends and best practices
- Collaborate with customers to determine the best revenue strategy to maximize performance, accounting for local and regional market dynamics
- Assist customers with distribution issues and optimization relating to the channel manager, OTA connectivity, etc.
Digital Marketing
- Monitor performance across pay-per-click campaigns (SEM, Metasearch, OTA Sponsored Listings) and effectively communicate results to clients as needed
Ongoing Customer Management
- Remain available to customers to provide additional training and help problem-solve when necessary
- Analyze performance and platform usage to proactively communicate to clients how they can better utilize the platform
Onboarding Overflow Support
- Step in on customer onboarding when volume exceeds the core onboarding team's capacity
- Execute on onboarding tasks, including platform integration, marketing set-up, and OTA optimization, as needed
- Provide training to customers to ensure fluency in the platform
Collaborate Across Teams
- Build on your experience to drive further innovation within the DIAMO platform by working closely with the Product team
- Provide feedback and insights to the Sales team to help further propel growth
- Serve as a resource to the broader Revenue Success team on international market context
OUR IDEAL CANDIDATE
- Fluent in Spanish and English, written and verbal
- Experienced Revenue Manager: 2-4 years of revenue management experience, ideally spanning multiple international markets, with prior customer-facing experience
- Globally-Minded: You understand how revenue management strategy shifts across markets and can apply that judgment without extensive onboarding
- Highly-Organized: You remain calm in fast-paced environments and can increase efficiency through exceptional time management and organizational skills
- Exceptional Communicator: You excel at written and verbal communication and can adapt your communication style based on the stakeholder you are engaging with
- Customer Journey Focused: You have a deep understanding of the customer journey and are adept at identifying key touchpoints and opportunities to enhance engagement and satisfaction
- Data-Driven & Analytical: You have the strong ability to analyze revenue and marketing performance and deploy new strategies to maximize revenue and profitability for hotels
- Problem-Solver: You are not afraid to get your hands dirty and can take initiative to enhance existing processes
- Entrepreneurial Spirit: You thrive in a startup environment and are motivated to help DIAMO get to the next level
LOCATION
- Remote, based in Latin America.
BENEFITS
- Base salary range: $65,000-$70,000 USD
- Full benefits and unlimited PTO
- Remote work environment that encourages initiative and leadership
- Work with highly talented individuals who are extremely passionate about DIAMO's future