Revenue Operations Administrator

The role

This is a processing role for someone who likes getting things right. You will sit between Deal Desk, who build and approve our quotes, and Finance, who invoice and collect. Your job is to handle the steady flow of contract and billing admin that falls between the two.

Much of the work involves revenue that is written into our contracts but is easy to miss: usage above a customer's allowance, annual price uplifts, and renewals that should roll over automatically. You will follow set processes to ensure each one is picked up, checked, invoiced, and recorded.

You will also work closely with our Account Managers. They own the customer relationship; you make sure the paperwork and the billing behind it are done.

What you'll do

Renewals and contract changes

• Process auto-renewals and low-touch customer renewals, including renewal paperwork and follow-up with customer procurement and our Legal team.
• Apply annual CPI/RPI price increases to contracts and invoices, in line with each contract's terms.
• Handle quote admin in DealHub, such as one-off product rebalancing, and support Deal Desk with approvals and holiday cover.

Usage and overages

• Track customer usage against contracted allowances and flag accounts approaching their limit to the Account Manager.
• Raise overage invoices where usage exceeds the contract and no upsell has been agreed.
• Track rollovers of unused allowances and ensure they are applied correctly at renewal.

Partners

• Track partner usage, credit drawdowns, and revenue-share calculations.
• Reconcile partner balances and report on them each month.

Business partnering

• Be the day-to-day finance contact for Account Managers and the commercial team on billing and contract questions.
• Chase internal teams for the information needed to close each item, and escalate when deadlines slip.
• Keep trackers, Salesforce records, and process notes up to date so anyone can see where each item stands.
• Suggest improvements to our processes and help automate the repetitive parts.

What you'll bring

Essential

• 2+ years in a finance processing role such as accounts payable, accounts receivable, billing, or order-to-cash.
• You follow a process carefully and consistently, and you notice when something doesn't match.
• Confidence in chasing colleagues, including senior ones, and holding to a deadline.
• Strong Excel or Google Sheets skills (lookups, pivot tables, reconciliations).
• Fluent written and spoken English; you will work mostly with UK and US colleagues.

Nice to have

• Experience in a SaaS or subscription business, especially with usage-based billing.
• Experience with Salesforce, a CPQ tool such as DealHub, or a modern finance system.
• Some understanding of how contracts drive billing (renewal terms, price increases, minimum commitments).
• Comfort using AI tools to speed up routine work.

What success looks like

By month 3: you run auto-renewals, CPI uplifts, and overage invoicing each month without help, using our documented processes.

By month 6: every account over its usage allowance is either upsold by its Account Manager or invoiced, and every contract with a price-increase clause has its uplift applied on time.

By month 12: partner usage and rollovers are tracked in one place and reconciled monthly, and you have improved or automated at least one of the processes you run.

Benefits

• Competitive Salary
• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy- A work-life balance and focus on our wellbeing are critical to keeping us performing at our best.
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships.
• You will also get an annual budget to kit out your home office
• Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Working from home budget
• Meal Vouchers 45 RON/ Day
• Access to an Employee Assistance Programme (Atlas)
• Medical Insurance
• 7Card Subscription (upon request)

The base salary range for this role is 120,000 - 140,000 RON (gross) + equity and benefits. The actual pay may vary based on factors such as location, experience, and skills.