Route Settlement Associate with Italian

As part of the Market-to-Cash team, we:

Ensure the smooth and accurate settlement, billing, and dispute management processes while maintaining compliance with internal and external regulations. We work closely with key functions such as Logistics, Finance, and Customer Service to improve operational performance and drive continuous improvements.

Joining us as a Route Settlement Associate, you will:

• Verify that all relevant documents are received from the appropriate sources.
• Ensure all documents received are processed the same day.
• Extract movements from the system and provide reports to transportation companies for proper reconciliation of driver differences.
• Manage disputes and claims with customers/drivers for the country under your responsibility.
• Manage daily and monthly validation checks.
• Ensure a high level of internal and external customer satisfaction.

Our new team member needs to have:

• Excellent Italian communication skills (written and verbal) are essential
• Good working level of English
• Proficiency in MS Excel and other MS Office tools
• University or college degree in Finance, Business Administration, or a related field (advantage)
• Previous experience in a similar role, preferably in a multinational or Shared Services environment (advantage)
• Strong customer focus, attention to detail, and effective time management skills

You can be successful in this role if:

• You ensure timely and accurate processing of routes, settlements, and dispute resolutions.
• You proactively identify and address discrepancies and process inefficiencies.
• You maintain high customer satisfaction levels through effective communication and resolution management.
• You manage multiple priorities while maintaining accuracy and attention to detail.
• You adapt well to a fast-paced, multinational work environment and thrive under pressure.
• You are able and available to work on a hybrid schedule (2-3 days in the office on a weekly basis)

How we will support you:

• Attractive benefits package: You’ll enjoy well-being and lifestyle benefits designed to support you.
• A dedicated buddy will guide you through your onboarding journey.
• We provide clear guidelines and tools to track your performance and career growth.
• You’ll have access to professional and personal development opportunities.
• You’ll gain international exposure while working with a diverse and passionate team.
• You’ll take on exciting challenges that will allow you to influence key processes and drive improvements.

About your new team:

Coca-Cola Hellenic BSO is a fast-growing Business Services Organization providing a range of Finance, Procurement and Human Resource services to 27 of our countries in Europe and Africa.

We conduct financial and accounting activities, support the administration of human resources processes, and manage business data for CCH markets.

By centralizing these functions, BSO Hellenic ensures consistency, efficiency, and high-quality service delivery across the organization. The team is dedicated to continuous improvement and innovation, striving to provide the best possible support to all departments.

Our ongoing efforts are to simplify and create value-adding processes, simplify and customer and employee experience.

Think you’ve got the secret ingredient? Apply Now!

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

In accordance with applicable Equal Pay & Pay Transparency legislation (Law 5316/2026), compensation details for this position will be communicated to candidates by our People & Culture team at an appropriate stage prior to the interview process