Sales Account Manager

Founded in 2020, our client is an award-winning, rapidly growing PropTech company revolutionising how renovation decisions are made in Singapore. To support their next phase of expansion, they are seeking a high-calibre, persuasive communicator to join their team as a Business Development Consultant.

This is a remote-first opportunity based in Malaysia, with a highly competitive, above-market compensation, along with occasional travel to Singapore for team sessions, training, and client engagement.

KEY RESPONSIBILITIES

Client Engagement & Consultation

• Conduct high-volume daily outbound calls with qualified clients and inbound leads who register for the platform
• Actively listen and ask probing questions to fully understand each client’s project requirements and goals
• Provide clear, confident, and persuasive consultative advice to help clients make informed decisions

Relationship Management

• Build strong, trust-based relationships with clients, key partners, and industry vendors
• Handle inquiries across multiple channels (phone, chat, email) with professionalism and empathy
• Address challenges or objections quickly, ensuring a premium client experience throughout

Process & Continuous Improvement

• Diligently document client interactions, project scope, and account progress in internal systems
• Collect client feedback to help refine service delivery and elevate the overall customer journey
• Contribute ideas to strengthen scripts, sales processes, and matching criteria to increase conversion and satisfaction rates

WHAT THEY ARE LOOKING FOR

• Experience: 3–5 years in business development, telesales, inside sales, or customer-facing roles with measurable success.
• Languages: Strong verbal communication skills in both English and Mandarin (must be able to persuade and build rapport).
• Sales Acumen: Demonstrated ability to persuade, negotiate, and close conversations in a consultative, empathetic style.
• Customer-Centric Mindset: Genuine interest in understanding homeowner needs and providing the best possible solutions.
• Industry Interest: Passion or curiosity for the renovation/home improvement sector is a plus.
• Tech-Savvy: Comfortable using Google Sheets (VLOOKUP, Pivot Tables, Filters, formulas); technical assessment included in the selection process.
• Work Style: Self-motivated, coachable, adaptable to a fast-paced environment, and able to work independently while collaborating remotely with regional teammates.