Sales And Marketing Specialist

Company Description Full Circle CX is a family-owned, founder-led business built by leadership with extensive real-world contact center experience. The company supports businesses of all sizes and across diverse industries with both inbound and outbound customer engagement services. Full Circle CX focuses on representing client brands with empathy, speed, and precision, ensuring every interaction reflects high standards of care. A team of highly trained professionals delivers seamless, personalized customer experiences that drive satisfaction, loyalty, and long-term relationships. The company values practical expertise, strong partnerships, and a commitment to consistent service quality.

Role Description The Sales and Marketing Specialist is responsible for driving revenue growth and supporting brand awareness initiatives. In this position, the specialist develops and executes sales and marketing campaigns, nurtures leads, and builds relationships with prospective and existing clients. Daily tasks include conducting outreach calls and emails, presenting service offerings, preparing proposals, and tracking sales activities in CRM tools. The role also involves collaborating with internal teams to refine messaging, align customer service and sales efforts, and identify opportunities for upselling and cross-selling. The specialist will analyze campaign performance, report on key metrics, and continuously refine strategies to improve conversion rates and client retention.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written abilities for client interaction and internal collaboration.
• Candidates should possess Customer Service skills that support empathetic, solution-focused interactions and long-term relationship building.
• Candidates should possess Sales skills, including prospecting, consultative selling, negotiation, and closing deals.
• Candidates should possess Training and Sales Management skills to support onboarding, coaching, and performance improvement within sales teams.
• Relevant experience in sales, marketing, or customer experience in a B2B or contact center environment is highly beneficial.
• Proficiency with CRM systems, basic marketing tools, and data-driven decision-making is preferred.
• Ability to work independently in a remote setting, manage multiple priorities, and meet deadlines and performance targets.
• Skilled in Marketing, Communications, or a related field, or equivalent practical experience.