Sales Development Representative

Sales Development Representative (SDR) – Eastern Standard Time (Remote)

Company: U.S.-based Managed Service Provider (MSP)

Location: Fully Remote (Work EST hours)

Employment Type: Full-Time

About the Role

We are seeking a highly motivated Sales Development Representative (SDR) to join our fast-growing American Managed Service Provider team. This role is fully remote but requires working Eastern Standard Time (EST) to support our U.S. clients.

The SDR will play a key role in driving top-of-funnel activity—identifying prospects, initiating conversations, qualifying leads, and booking meetings for the sales team. This is an excellent opportunity for someone who is energetic, tech-savvy, and eager to grow in the IT services industry.

Key Responsibilities

• Conduct outbound prospecting via email, phone, LinkedIn, and other channels.
• Research target accounts within assigned industries and identify key decision-makers.
• Qualify inbound and outbound leads based on predefined criteria.
• Schedule high-quality meetings and demos for the Account Executive team.
• Maintain accurate records of outreach, conversations, and lead status inside the CRM.
• Collaborate with the sales and marketing teams to refine messaging and outreach strategies.
• Stay informed on MSP service offerings, technical terminology, and industry trends.
• Meet or exceed weekly and monthly activity and conversion targets.

Qualifications

• 1–3 years of experience in sales development, lead generation, or a similar role (MSP or IT services experience is a strong advantage).
• Excellent written and verbal English communication skills.
• Ability to work full-time EST hours.
• Comfortable with outbound outreach and high-volume prospecting.
• Strong organizational skills and experience working with CRMs (e.g., HubSpot, Salesforce).
• Tech-savvy, coachable, and eager to learn about MSP solutions and the IT ecosystem.
• Motivated self-starter with the ability to work independently in a remote environment.

What We Offer

• Fully remote position with a stable U.S.-based company.
• Professional growth opportunities within the MSP and IT services space.
• Supportive team culture with ongoing training and development.
• Opportunity to work closely with experienced U.S. sales and technical teams.