Sales & Marketing Support

Role: Sales & Marketing Support

Contract: Part-time Remote Contractor (10 - 20 hours weekly / 40 - 80 hours monthly)

Business Hours: Monday through Friday, flexible within 9 AM – 5 PM EST

Rate: $5 - $7 USD hourly (salary is negotiable based on experience and location)

Availability to Start: Immediately

Client's Profile

This Pennsylvania-based martial arts academy offers Brazilian Jiu-Jitsu and Muay Thai classes for adults, teens, and children. They welcome students of all skill levels, from beginners to experienced athletes, and offer different programs for kids, teens, and women. The academy focuses on helping students build confidence, discipline, fitness, and practical martial arts skills while being part of a friendly and supportive community.

What You'll Do

As a Sales & Marketing Support professional, your role is essential in supporting daily operations, member engagement, and marketing activities. Success in this position means keeping administrative processes organized, maintaining accurate information across business systems, and supporting lead generation efforts through digital channels. This role is ideal for someone who is highly organized, detail-oriented, and comfortable balancing administrative, marketing, and reporting responsibilities. Your responsibilities will include:

GoHighLevel (GHL) & Marketing Reachouts (50%)

• Maintain and organize GoHighLevel (GHL) contact pipelines, stages, and tags.
• Execute direct outreach to prospective gym leads via GHL automations and manual follow-ups.
• Conduct proactive outreach on Instagram to drive local engagement.
• Update company local listings weekly with new photo assets across Google Business Profile, Yelp, and Facebook.
• Draft weekly AI-generated blog posts (via ChatGPT) for the gym website, submitting drafts for owner review prior to publishing.

Data, KPI Tracking & Administrative Reporting (45%)

• Maintain accurate updates across the main Nurture Sheet and lead tracking systems.
• Track and compile key sales funnel metrics: Leads > Booked > Showed > Closed.
• Log retention and churn metrics, including Saves, Churn rate, Missed Payments, and proper Cancelations/Drop-offs.
• Generate weekly Scorecards and performance reports for leadership review.

Team Coordination & Administrative Operations (5%)

• Attend weekly operations check-ins.
• Document meeting notes, track action items, and follow up on pending operational tasks.

What You Should Have

Must-haves:

• At least 3 years of experience in lead generation, sales pipeline management, prospect outreach, or appointment setting for U.S.-based businesses.
• Minimum 1 year of experience supporting a U.S. company in a remote capacity.
• Hands-on experience navigating GHL CRM pipelines, updating lead stages/tags, managing contact lists, and executing manual text outreach.
• Proven skill in keeping digital reporting sheets up to date, specifically tracking sales funnel progression and membership retention metrics.
• Experience conducting direct message outreach on Instagram and maintaining online directory presence.
• Ability to generate weekly blog posts using ChatGPT prompts and submit drafts cleanly for owner review.
• Strong proficiency in using Google Business Profile, Yelp, and Facebook.
• Exceptional written English skills for direct text/messaging outreach and clear administrative documentation

Technology Specifications:

• Minimum 100 Mbps Internet Speed
• Windows 11 or MacOS 15 Sequoia
• Minimum Intel i5 8th gen with 8GB RAM or Apple M1 chip with 8GB RAM
• Webcam and Headset
• Designated Office Space in your home

Nice-to-haves:

• Prior experience supporting gyms or martial arts academies (Brazilian Jiu-Jitsu), or fitness studios with member retention and lead nurture.
• Basic experience using Canva or similar light design tools to crop, touch up, or format photo assets before posting online.

Who You Are

We are hoping you are someone who:

• Takes ownership of weekly tasks and manages time effectively with minimal supervision.
• Pays close attention to detail when logging data, updating pipelines, and tracking KPIs.
• Communicates clearly and professionally through chat, text, and team meetings.
• Proactively identifies issues such as broken leads, missed payments, or pipeline drop-offs and raises them with leadership.
• Communicates with prospects and members in a friendly, welcoming, and empathetic manner.