Sales Operation Coordinator - 60963704371

Job Title: Sales Operation Coordinator

Type: Full-time, Independent Contractor

Location: Remote

Work hours: 9:00 AM - 6:00 PM Eastern Time (including one hour lunch break)

Position Summary

The Sales Operation Coordinator will play a key role in supporting sales operations, ensuring timely and accurate order processing, maintaining effective communication with customers and factories, and improving sales processes. This role requires a detail-oriented, proactive professional with strong Excel and Salesforce skills, and ideally, knowledge of international logistics and ocean shipping procedures.

Key Responsibilities

• Prepare sales proposals by creating and modifying DNS and Specs using Excel.
• Reconcile purchase orders (POs) with DNS.
• Process orders, send Specs to factories, and follow up on progress.
• Coordinate with internal departments and personnel via email, Wrike, Google Drive, and chat tools.
• File documents on multiple portals (EDI, ADA, NRT, Damco, APL, etc.).
• Track containers, ensure on-time delivery or pickup, and provide status updates to customers.
• Provide project management support as needed.
• Respond to customer complaints and provide after-sales support when requested.
• Handle order processing with accuracy and timeliness.
• Inform clients of unforeseen delays or issues.
• Monitor team progress, identify shortcomings, and propose improvements.
• Set up, document, and monitor sales processes.
• Identify bottlenecks in workflows and recommend solutions.
• Promote SKUs and categories to customers to increase order size.
• Support senior management with order updates, customer communication, and reporting.
• Perform other clerical or administrative duties as needed.
  
  

Qualifications & Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
• Minimum 3 years’ experience in a sales support or similar business operations role.
• Proven track record as a Sales Coordinator, Sales Assistant, or in comparable administrative positions.
• At least 2 years’ experience with Salesforce (required).
• Advanced Microsoft Excel skills (required).
• Logistics background preferred, especially international ocean shipping terms and procedures.
• Strong problem-solving skills with the ability to adapt in a fast-paced, changing environment.
• Exceptional attention to detail, accuracy, and organizational ability.
• Excellent written and verbal communication skills.
• Ability to work independently, while maintaining collaborative relationships across departments.
• Quick learner with a willingness to expand knowledge and improve processes.
• Positive, professional attitude with resilience under pressure.