Sales Operations Administrator

Company Description NexRoar Services Sdn Bhd is a Malaysia-based software development company that builds technology solutions for a global client base. The company focuses on connecting high-quality tech talent with organizations seeking to innovate and grow in the digital age. With operations and offices in India, the UK, and the USA, NexRoar provides an international environment and opportunities to collaborate across borders. The team is ambitious and growth-oriented, working to match the right skills to the right opportunities and support long-term career development for its people.
Role Description The Sales Operations Administrator is a full-time hybrid role based in the Federal Territory of Kuala Lumpur, Malaysia, with flexibility for some work-from-home arrangements. This role supports the sales team by managing order processing, maintaining accurate sales records, and ensuring timely updates to CRM and other internal systems. Day-to-day responsibilities include preparing sales reports and dashboards, tracking key metrics, and analyzing data to improve sales performance and operational efficiency. The administrator will handle customer inquiries related to orders, coordinate with internal teams to resolve issues, and help streamline sales processes and documentation. The role also involves supporting sales campaigns, maintaining up-to-date product and pricing information, and contributing to continuous improvement in sales operations workflows.
Qualifications

• Strong analytical skills for data interpretation, reporting, and process improvement.
• Customer service skills to manage inquiries, handle order-related issues, and maintain positive client relationships.
• Effective communication skills, including clear written and verbal communication with internal teams and external stakeholders.
• Sales and order processing skills to manage orders end-to-end, support sales activities, and ensure accuracy in sales documentation.
• Proficiency with CRM systems, spreadsheets, and standard office productivity tools.
• Attention to detail, strong organizational skills, and the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively in a hybrid environment and coordinate with global teams.
• Relevant experience in sales operations, administration, or a similar role; experience in a tech or software company is an advantage.
• Diploma or degree in Business, Administration, Marketing, or a related field is preferred.