Sales Operations Director / Revenue Operations Director

Role Description The Sales Operations Director / Revenue Operations Director will oversee and optimize sales processes, revenue workflows, and performance reporting across BIRA Care Homes. This part-time, hybrid role is based in Dubai, with a mix of on-site collaboration and remote work from home. Day-to-day responsibilities include designing and refining sales and revenue operations frameworks, managing pipelines and forecasting, developing performance dashboards, and coordinating with care home leadership to align commercial goals with resident-centric values. The role will also involve creating budgeting and resource allocation models, monitoring key metrics for occupancy and revenue, and identifying opportunities for efficiency and growth. The individual will partner with customer service and operations teams to ensure that commercial strategies support high-quality care, regulatory compliance, and long-term sustainability.

Qualifications

• Candidates should possess strong Operations Management skills, including experience improving processes, aligning cross-functional workflows, and supporting scalable growth.
• Candidates should possess solid Analytical Skills, with the ability to interpret data, build reports and dashboards, and support forecasting and decision-making.
• Candidates should possess effective Team Management capabilities, including leading cross-functional groups, influencing stakeholders, and coordinating distributed teams.
• Candidates should possess sound Budgeting skills, including planning, cost control, revenue optimization, and financial modeling for multi-site operations.
• Candidates should possess a high standard of Customer Service skills, with a focus on resident and family experience, stakeholder communication, and service quality.
• Relevant experience in sales operations, revenue operations, or commercial leadership, ideally within healthcare, senior living, or multi-site service organizations.
• Strong communication and collaboration skills, with the ability to work effectively in a hybrid environment and across different cultures and regions.
• Bachelor’s degree in business, finance, healthcare management, or a related field; advanced qualifications or professional certifications in operations or revenue management are an advantage.