Sales Operations Manager – IT Services

About Us Inspired by Pentagon USA. Powered by People. ​ We’re building a new kind of tech-driven enterprise — with 100,000+ jobs, 100+ hotels, and bold growth across industries. Job Description This is a remote position. About Pentoz Technology: Pentoz Technology is a digital innovation company delivering cutting-edge IT services and technology solutions across Cloud, AI/ML, IoT, Blockchain, Cybersecurity, Web & Mobile App Development, and Digital Transformation . We help businesses leverage emerging technologies to accelerate growth and drive operational excellence. Position Overview: We are looking for a detail-oriented and strategic Sales Operations Manager to oversee the systems, processes, and data that power the sales organization. This role will optimize sales performance, streamline operations, and ensure alignment between sales, marketing, and delivery teams. Key Responsibilities: Develop, implement, and manage sales processes, tools, and workflows to improve efficiency and effectiveness. Own and manage the CRM platform (e.g., Salesforce, HubSpot, Zoho), ensuring accurate data tracking, reporting, and pipeline management. Analyze sales data and generate actionable insights for forecasting, territory planning, and quota setting. Collaborate with sales leadership to identify process bottlenecks and drive continuous improvement. Coordinate sales training programs, onboarding, and tools enablement for the sales team. Support pricing strategy, proposal creation, and deal desk management. Work closely with marketing, finance, and delivery teams to align GTM strategy and customer engagement. Create and maintain sales dashboards and performance reports for senior management. Ensure compliance with sales policies and contracts governance. Required Skills & Qualifications: Bachelor’s degree in Business, Sales, Marketing, or a related field (MBA preferred). 5+ years of experience in sales operations , preferably within an IT services or tech company . Strong proficiency in CRM platforms (Salesforce, HubSpot, Zoho, or equivalent). Excellent analytical, organizational, and project management skills. Strong understanding of the IT services sales lifecycle, including managed services and custom solutions. Ability to translate complex data into business recommendations. Excellent communication and cross-functional collaboration skills. Preferred: Experience with sales enablement tools (e.g., Gong, Outreach, LinkedIn Sales Navigator). Knowledge of SaaS and services pricing models. Familiarity with B2B enterprise sales processes and international sales operations. What We Offer: Competitive salary + performance-based incentives. Remote work flexibility and collaborative culture. High-impact role in a fast-paced, growth-focused company. Access to learning and development programs. Opportunity to work closely with leadership and make strategic contributions.