Sales Representative

About GRQ Holdings

GRQ Holdings is a growing e-commerce company managing a portfolio of online retail brands primarily serving the UAE market.

As we continue expanding our operations, we are looking for motivated and experienced Sales Representatives to join our sales department and contribute to our customer acquisition, conversion, and retention efforts.

About the Role

We are seeking a results-oriented Sales Representative who understands the dynamics of online selling and can effectively convert customer inquiries into confirmed orders.

The ideal candidate should be confident in handling customer conversations, understanding buying intentions, overcoming objections, and building relationships that encourage repeat purchases.

This is a performance-driven position where communication quality, sales conversion, and individual accountability are essential.

Key Responsibilities

• Manage inbound customer inquiries through WhatsApp and social media platforms.
• Convert potential customers into confirmed orders through effective sales communication.
• Understand customer requirements and recommend suitable products.
• Follow up with interested customers and recover missed sales opportunities.
• Identify upselling and cross-selling opportunities to increase order value.
• Handle customer objections concerning pricing, products, delivery, and payment options.
• Maintain accurate customer records and provide daily sales performance reports.
• Coordinate with internal teams to ensure a smooth customer experience.
• Consistently achieve individual sales and conversion targets.

Requirements

• Minimum 1 year of experience in sales, preferably within e-commerce or online retail.
• Excellent written and verbal English communication skills.
• Proven experience in WhatsApp sales, lead conversion, or online customer acquisition.
• Strong negotiation, persuasion, and customer relationship management skills.
• Ability to manage multiple customer conversations efficiently.
• Familiarity with Shopify, WhatsApp Business, or CRM systems is an advantage.
• Previous experience handling UAE customers and Cash on Delivery (COD) orders is preferred.
• Self-motivated, organized, and comfortable working in a target-driven environment.

What We Offer

• Competitive fixed monthly salary.
• Performance-based incentives.
• Full-time remote working opportunity.
• Professional growth within an expanding e-commerce company.
• Exposure to multiple online retail brands and product categories.