Company Overview
We strive for excellence. We work with integrity. We stay agile to customer needs. We are sustainable. We are fearless. These are the CRAFTEX brand principles that underly the success of our business and our identity in the facilities management soft services market. They drive our culture and collaborative approach to delivering solutions and give us a common purpose. We ALL collectively understand them, work towards them, and live by them every day.
Our personality is confident and sturdy. We are a safe pair of hands. We are not risk takers. Solutions-focused. We will always find a way to add value. Reliable. We are doers, and do what we say we will. A safe pair of hands. Pragmatic. We are realistic and easy to work with.
CRAFTEX - Total Cleaning Systems. We are the complete commercial cleaning system supporting facilities management professionals to win new and retain existing business. Our goal is to deliver concise, informative content without overcomplicating our offer. ONE SOURCE FOR EQUIPMENT - One partner for every soft services contract. We ensure the right product for the right job delivered at the right time. ‘ALWAYS ON’ SUPPORT - We are there when our clients are there. An ‘always on’, open-book asset management service to ensure they never miss a thing. Minimum downtime. Maximum efficiency. PLANET-AWARE SUSTAINABILITY - Changing the meaning of greenwashing. We don’t just tick the boxes for sustainable operations, we help our clients redefine them. FLEXIBLE SERVICE - Flexible to the demands of the job. With UK-wide service engineers and multiple service options available, we are always able to get the job done.
As a partner of choice, CRAFTEX’s client-base has spans leading UK, European & Global facilities management companies: Mitie, EMCOR, Churchill, Carlisle, Excellerate, Sodexo, CBRE, ISS, ABM and OCS, to name but a few.
We have ambitious plans for our future and as a valued member of our team we look to you to share in, and embody, our vision – to make our journey your journey. We’re invested in you, and dedicated to fostering a vibrant culture that develops your skills, nurtures your potential, and stimulates your professional growth for a lasting career with us. This job profile will not remain static as you will be empowered to map out your own trajectory and showcase your abilities to ensure you reach potential and thrive.
Role Overview
This role consists of several key responsibilities related to responding to and speaking with customers. The role’s core function is to serve as a starting point for customers with inbound inquiries about Craftex Products, Services, and Sectors. This role will also be responsible for supporting the Head of Sales in an administrative capacity. While specific responsibilities are defined below, the flexibility and agility of the person in this role will greatly increase their success in the role and within Craftex.
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Key Accountabilities/Responsibilities
- Answer and triage inbound Phone calls, emails, and chat messages
- Coordinate and execute Outbound phone campaigns.
- Manage key Excel database files extracting data and generating reports
- Administrative Support for Head of Sales including email management, task management, calendar management as needed
Key Skills & Experience
- Excellent organisation and attention-to-detail
- Excellent communication skills both verbal and written
- Strong presentation skills
- Ability to problem-solve and think logically
- Self-motivated and proactive in approach to achieving targets
- Strong drive to seek continuous improvement
- Ability to work in a small highly motivated team in a collaborative way
- Ability to self-manage and be self-taught
Knowledge, Skills & Qualifications
- High School level education
- Strong proficiency in Microsoft office suite including Word, Excel, Outlook and PowerPoint
Special Aptitudes
- Attention to detail and swift, accurate editing abilities
- Ability to work unsupervised
- Ability to nurture collaborative relations
- Ability to work under pressure with a positive “can do” attitude
- Superb time management and attention to details skills
- Creative and innovative mindset
- Proactive and agile work ethic
- Organisation
- Ability to juggle multiple projects
- Ability to interact/communicate digitally (Teams) to understand instructions, advice and discuss ideas
Circumstances & Compensation
- Fluent in English (C2 or above)
- Must be eligible to work in UK time zone
- Location: Remote, work from home
- Compensation: 30,000 PHP per month
- Perks & Benefits: Work from home, Access to Craftex EapAssist Employee Program, Monthly Game Prize, 13th Month Pay, Annual Job Review and Contract Renewal
Technology Setup
In addition to the above, you must also have the appropriate technology system & software in place as below:
- Internet not lower than 50 MBPS
- Less than 3 year old Laptop or PC with at least Intel Core i3 processor and 4GB RAM (or equivalent)
- Noise cancellation headset & a webcam