Customer Service & Sales Support VA

Customer Service & Sales Support VA

Employment Type: Full-Time

Hours: 40 hours per week

Employment Type: Full-Time

Compensation & Benefits

Total Compensation Package: ₱40,000

Basic Pay: ₱30,000

Meal Allowance: ₱3,000

Utility Allowance: ₱4,000

Perfect Attendance Bonus: ₱2,000

Night Differential: Ten percent (10%), as applicable

Benefits: Government-mandated benefits and HMO coverage after one (1) year of employment

Job Summary:

We are looking for a highly organized, disciplined, and process-driven Customer Service & Sales Support Virtual Assistant to join our team. The ideal candidate will have a strong background in administrative support, exceptional communication skills, and a proven ability to engage with leads and clients through various channels. This role will involve primarily administrative tasks, social media engagement, lead generation, and also calls.

Responsibilities:

• Engage with leads and current clients primarily through text, email, calls, and social media platforms, focusing on nurturing relationships and driving conversions.

• Handle a small percentage of inbound and outbound calls for lead follow-up and appointment confirmation.

• Conduct follow-up sequences and manage appointment confirmations to support lead conversion efforts.

• Log all interactions accurately within the CRM system to maintain seamless records.

• Support social media engagement by creating and managing posts, responding to comments, and increasing online presence.

• Maintain professionalism and consistency in tone when communicating via text, email, and phone.

• Adapt quickly to studio-specific tools and workflows, contributing to the studio’s outreach and conversion KPIs.

Qualifications

• Minimum of 3 years of experience in customer service roles and sales roles with a focus on engagement through various channels: text, call, email, and different social media platforms.

• Complete training is provided as long as you are techy and a fast learner.

• Excellent spoken and written English with a clear, professional communication style.

• Demonstrated ability to handle lead generation, follow-up sequences, and CRM logging.

• Familiarity with social media management and engagement strategies is a plus.

IMPORTANT: Candidates must be able to provide employment requirements such as NBI clearance, Certificate of Employment (COE), and government IDs or numbers for SSS, PhilHealth, Pag-IBIG, and TIN.