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Sales Support Agent (Remote/Arabic Speaker)

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Work type
Remote
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About Us

Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers. From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements. Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude.

We pride ourselves on being the recipients of prestigious travel industry awards:
MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah
MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah
LUXlife Awards 2024 - Best Premium Travel Agency in the UAE

The Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah

Job Description

This is a remote position.

Key Responsibilities

  • Communicate with clients in a professional and courteous manner.
  • Handle multiple client inquiries simultaneously while maintaining accuracy and attention to detail.
  • Collaborate with colleagues to ensure seamless service delivery.
  • Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.


Requirements

Skills & Expertise:

  • Bachelor’s degree or higher.
  • Comfort with CRM software and virtual client engagement tools.

Traits & Competencies:

  • Strong attention to detail and multitasking ability.
  • Excellent communication, interpersonal, and listening skills.
  • Flexibility to accommodate client schedules and time zone differences.
  • Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
  • Problem-solving skills and resourcefulness in handling unexpected challenges.
  • Cultural sensitivity and a respect for diverse backgrounds and preferences.
  • Resilience and professionalism under pressure.
  • A team player with a collaborative mindset.

Preferred Experience:

  • Fluency in written and spoken English.


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