Sales Support Coordinator

Job Title: Sales Support Coordinator Location: WMFTS - Japan - Tokyo Location Type: Hybrid Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary: We are seeking a talented and motivated Sales Support Coordinator to join our dynamic team. Key Responsibilities: Role Summary We are looking for a passionate and skilled Sales Support Coordinator Japan to contribute to our growing success. As a key member of the Sales support team, you will play an important role in providing support and collaborative problem-solving for the sales team and delivering excellent service to customers. Working closely with customers, sales teams, operations, and suppliers, you will help ensure a smooth order-to-delivery process, respond to customer inquiries, and support the timely resolution of issues. Through effective collaboration and strong customer relationships, you will contribute to customer satisfaction and business growth. What you’ll be doing -Process customer orders using company systems. -Issue purchase orders to factories and suppliers and manage on-time delivery. -Manage order backlogs, inventory availability, and shipment status. -Process customer invoicing and ensure timely billing. -Provide professional support to internal and external stakeholders via phone and email. -Investigate and resolve customer issues and complaints efficiently. -Act as a key point of contact for customers and maintain strong customer relationships. -Collaborate with sales, operations, suppliers, and other stakeholders. -Identify and escalate issues that may impact customer satisfaction or operational performance. Skills/Experience: -2-3 years of experience in sales administration, sales support, customer service, or related business operations. -Hands-on experience with ERP and CRM systems. -Native-level Japanese language skills and basic level communication skills in English. -Strong proficiency in Microsoft Office applications, particularly Excel. -Strong analytical, problem-solving, and organizational skills. -Excellent communication and interpersonal skills. -Ability to manage multiple priorities and meet deadlines in a fast-paced environment. -Customer-focused mindset with a strong sense of ownership and accountability. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days’ paid volunteering leave Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at spiraxgroup.com/inclusion . We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.