Sales Support Engineer

Position: Sales Support Engineer

Reports To: Director of Solutions and Delivery

Epoch Concepts LLC (Epoch) has been providing Market Research, Enterprise IT, and Cyber Security Solutions and Services to both commercial and government clients since 2006.

We are a value-added reseller focused on overcoming organizational challenges with solutions that don’t just address problems but also create opportunities and competitive advantages. Our core capabilities cover three major areas: Services, Solutions, and Integrations.

Based in Littleton, CO, Epoch works closely with industry leaders such as Cisco, HPE, Dell Technologies, Netscout, and Palo Alto, focusing on Federal Systems Integrators, USG, and Commercial Communities. Because of our strategic alliance with key distribution channels, Epoch is able to offer our customers access to over 2500 vendors. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), Epoch is a valuable sole source provider of technology products and services. Our employees are our greatest assets, and we take pride in recognizing their outstanding talents and efforts.

Position Summary:

The Sales Support Engineer is a customer-facing technical role dedicated to supporting Epoch’s Air Force (Air Force and Space Force) and Army sales teams. Working directly alongside Account Executives and Solution Architects, you will engage with government and military customers to understand their requirements and help design enterprise IT solutions spanning compute, storage, networking, and end-user devices. The ideal candidate has solid fundamental working knowledge of laptop/desktop computers, servers, storage, networking, and operating systems. This role requires travel of up to 25%. This is an early-career position with a defined growth path toward a Solution Architect role.

Who you are:

• Detail-oriented, dependable, and able to exercise sound judgment.
• Comfortable engaging with customers and participating in technical conversations.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Clear written and verbal communicator across technical and non-technical audiences.
• Analytical, resourceful, and confident solving problems and making decisions under pressure.
• Collaborative and able to work effectively with teammates, customers, and vendors.
• Receptive to feedback and adaptable to changing priorities and business needs.
• Eager to learn, grow technical expertise, and develop toward a Solution Architect role.

What you’ll do:

• Serve as the dedicated Sales Support Engineer for Epoch’s Air Force, Space Force, and Army account teams, partnering closely with the assigned sellers and Solution Architects.
• Participate in customer meetings, technical discovery sessions, and on-site visits (up to 25% travel) to gather requirements and translate them into solutions.
• Collaborate with sales teams to create a winning strategy for each pursuit.
• Support enterprise and data center opportunities (servers, storage, networking, and related infrastructure) in addition to end-user compute.
• Support Sales Representatives, Solution Architects, Customers and Distributors with technical questions.
• Assist Inside Presales in Technical/Administrative tasks.
• Understand customers’ mission needs and identify sales opportunities.
• Answer customers’ questions and provide additional information.
• Explain and demonstrate features of products and services to both technical and non-technical audiences.
• Utilize an extensive portfolio to design solutions.
• Act as a technical resource to help the sales organization meet and exceed its objectives.
• Use vendor configuration tools and AI-assisted workflows to build solutions for customers and prospects:
  • Server, storage, and networking configurations
  • Laptop and desktop configurations
  • One-off part requests (cabling, transceivers, peripherals, monitors, etc.)
  • RFQ responses for direct purchase
• Create diagrams (Visio):
  • Rack Elevations
  • Cabling Diagrams
  • Solution/architecture diagrams
• Participate in training as required to meet overall objectives:
  • Attain vendor certifications and specializations
  • Remain current on new and competitive products, technology, and service offerings from both Epoch Concepts and vendors
  • Build Solution Architect-level skills through mentorship from senior Solution Architects
• System Administration duties on switches, routers, servers, and other miscellaneous equipment.
• Other duties as assigned.

What qualifications you’ll bring:

• Must be eligible for security clearance.
• Ability and willingness to travel up to 25%, including to customer sites and military installations.
• Experience in an IT technical capacity, ideally in a customer-facing or presales role.
• Strong presentation and interpersonal skills; comfortable representing Epoch in front of customers.
• Experience in creating technical diagrams (Visio).
• High proficiency with Microsoft Office 365.
• Experience in Systems Architecture or technical role in projects.
• Familiarity with DoD customers, particularly the Air Force, Space Force, or Army, is a plus.
• Experience using AI tools to accelerate technical work is a plus.
• BS in Computer Science or related discipline from an accredited college or university is desired.
• Experience in System Administration is preferred.
• Preferably located in CO.

What We Offer:

• Progressive Compensation Package
• Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs)
• Wellness program
• 401k with Company match
• Flexible Paid Time Off
• 12 Paid Holidays
• Life Insurance and Disability Coverage
• On site gym (Littleton facility)
• On-Going Training & Development

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, unlimited PTO and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family.

Due to the nature of our business, applicants must be United States citizens. All candidates are required to pass a background check and drug screening prior to employment.

Epoch Concepts participates in and maintains ISO certification. All employees are responsible for supporting our quality management system and continuous improvement efforts.

Epoch Concepts is an Equal Employment Opportunity employer. Epoch does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment is decided solely on the basis of qualifications, merit, and business need.

Epoch Concepts LLC is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact us at info@epochconcepts.com or by calling 888-663-0004.

Location: REMOTE, based in CO

Employee Type: Full time

Anticipated Application Closing Date, on or before 11/30/2026