Sales Support Specialist (Bilingual)

Company Description:

Textellent, Inc. is a leading SMS marketing and campaign platform provider offering patented, innovative capabilities that integrate with CRM systems to automate and personalize marketing, sales, and customer service texting campaigns. The platform supports robust self-service appointment scheduling with pre- and post-appointment drip campaigns that help businesses engage customers throughout their journey. With unique AI-driven TCPA compliance, Textellent enables organizations to manage regulatory requirements automatically while maintaining one-to-one text interactions from any device. We’re seeking a proactive, tech-savvy Sales Support Specialist to support our sales team and help us get to the next level.

Role Description:

The Sales Support Specialist is a full-time, remote role responsible for supporting the sales team in managing leads, and coordinating follow-up activities with prospective and existing clients. In this role, the specialist will maintain accurate CRM records, generate and update sales reports, and assist with additional ad hoc projects as needed. The position involves responding to inquiries, preparing sales materials and documentation, and ensuring prospects receive timely, professional communication. The specialist will collaborate closely with sales, marketing, and customer success teams to streamline sales workflows and improve overall efficiency, while identifying opportunities to enhance processes and customer experience.

Required Qualifications:

• Sales operations and CRM skills (HubSpot preferred), including experience managing pipelines, updating records, and generating sales reports.
• Bilingual customer service and communication skills (Spanish / English), with the ability to handle inquiries, support prospects, and maintain professional, clear written and verbal communication.
• Organizational and time management skills, including attention to detail, task prioritization, and the ability to manage multiple deadlines in a fast-paced environment.
• Technical aptitude, with comfort using cloud-based software, communication tools, and learning new platforms such as SMS marketing or scheduling solutions.
• Collaborative skills, including experience working closely with sales, marketing, and operations teams to support shared goals.
• Previous experience in sales support, inside sales, or customer success in a SaaS or technology environment.
• Ability to work independently in a remote setting, demonstrating reliability, accountability, and proactive problem-solving.
• Associate or bachelor’s degree in business, marketing, communications, or a related field, or equivalent professional experience.

What we offer:

• Competitive salary and benefits.
• 100% remote work environment.
• Opportunity to grow into sales or marketing roles.
• Collaborative and supportive team culture.