Sales Support VA

Sales Support VA Superpower is on a mission to change the way people engage with their health, for life. If healthcare were built today, it would look completely different. Personalized. Preventative. Performance enhancing. To accomplish this mission, we’re building the most comprehensive and convenient longevity system on the planet – a thoughtfully designed, all-in-one platform for easily improving our personal health. We deliver the most advanced diagnostics and vetted therapeutics to those who seek a longer, healthier and more vital life. Fundamentally, we believe that every person deserves access to the world’s best care, and that everyone should have sovereignty over their own health. Welcome to a new era of personal health. About the role We're looking for a smart, detail-oriented Sales Support Virtual Assistant to help us deliver delightful, high-quality experiences to potential SuperPower members. You'll manage inbound sales conversations, build the internal tools that make our team efficient, and make every message feel human. If you're someone who loves Notion, lives for macros and shortcuts, and writes replies that sound like a real person (not a bot), keep reading. What you’ll be doing Sales Ticket Management Promptly respond to inbound sales tickets across platforms like Intercom, Kustomer (Zendesk alternative), or Front, ensuring replies are helpful, clear, and full of personality Proactive Outreach Monitor and follow up with potential SuperPower members who express interest—guide them toward the right product and give them the confidence to get started Shortcuts & Automation Create and maintain intelligent macros/shortcuts for common responses in Kustomer (or similar systems), reducing friction and boosting speed without losing quality Notion Systems & Documentation Build and maintain internal documentation in Notion—especially SOPs for different ticket types, workflows, and community interactions Knowledge Base Development Help draft clear, concise articles for our external knowledge base to empower users to self-serve where possible Community-Savvy Communication Bring a modern, friendly, and genuine voice to all interactions—bonus points if you’ve moderated a Discord or other D2C community and understand how to keep conversations fun, human, and on-brand Qualifications Have 2+ years in sales support, CX, or VA work (bonus for health/wellness or D2C experience) Have used and set up macros/shortcuts in tools like Intercom, Zendesk, Kustomer, or Front Are a Notion nerd—or you're fast at learning and organizing in it Write like a real human—clear, kind, never robotic Love building systems and SOPs from scratch Get energy from being proactive and helpful Have experience with or interest in community moderation for Western D2C audiences Salary Range: $1200 - $1500 starting salary Location: Remote Working Hours: PST About the company Our mission is to empower every person with personalized, preventative, and performance-enhancing healthcare. Our vision is to build the world’s first all-in-one digital clinic to bring preventative, longevity-focused healthcare to every human. By combining whole-body testing, concierge clinicians paired with AI, and an ecosystem of the best treatments, we become a person’s health partner for life — a membership that it makes sense for most people to own. Read more 👇 Culture at Superpower The Team 10 Ex-founders ($1M+ rev/raised) $200M+ Collectively raised for previous ventures $1B Collective revenue Jacob Peters Commsor ($68m raised) Launch House ($15M raised, 750 co’s incubated $1.5B+ private market cap, 50 investments) Max Marchione Previously Goldman Sachs, two VC funds, two tech startups from 0 to $20m ARR Kevin Unkrich 1x exited YC-backed founder, former Amazon Web Services, programming for 15+ years Dr Anant Vinjamoori MD Director of Product at Virta Health ($3b) Chief Medical Officer at Modern Age (raised $30m) Harvard MD/MBA; Stanford BS Hannah Ahn Canva from age 17, former founder Previously running a design agency doing 500k in profit Ustin Zarubin Former YC founder & CEO; raised $10M ; coding for 20 years; founding team at community.com Manoj Arachige MD Co-founder of KIS Academics ($3M ARR and 800 employees) Ajay Prakash Founded EntryLevel (280k users); exited. Perlin ($48M raised) Draper Startup House Landon Hamilton Sold Fitplan for $60 million. Ben Acott Co-founded Feastables (0 to $300M rev in 3 years) Led growth at Manscaped through a $b valuation. Shaun Miller Built two asynchronous RX clinics, the first at age 24 in 2014, doing $50m revenue per year. Daniel Selans Former YC founder; raised $10M; coding for 25 years; principal engineer at community.com Advisors (world-renowned medical experts) Dr Jeremy London Dr Robert Lustig Dr Connealy many other amazing people Cementing the opportunity The world’s biggest company will be in consumer healthcare Solving longevity – the most important problem of our time The most magical health tech business fundamentals A mayo clinic executive program 2.0 in the cloud Company Philosophies We are all here to genuinely do our life’s best work. Insanely high talent bar, never settling. A players only ( see steve jobs ) We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first. We aim to set the gold standard for team health culture on the planet - live the ethos! Key Investors Susa Ventures, Long Journey Ventures, Balaji Srinivasan (former CTO Coinbase), Scott & Cyan Bannister, Arielle Zuckerberg, Cameron and Tyler Winklevoss, Dr. Jordan Shlain (Founder of Private Medical, Silicon Valley’s top concierge medical company), Justin Mares, the Founder of Doordash, the Instacart founders fund, the founders of Fitt Insider , and others.