Salesforce Administrator (3 Days Per Week)

Key Tasks

• Manage day-to-day Salesforce administration, including user access, permissions, configuration, reports and dashboards.
• Provide user support, troubleshoot issues and maintain platform performance and reliability.
• Support users with guidance, training and documentation.

• Configure and enhance Salesforce functionality, including objects, fields, Lightning pages, flows and validation rules.
• Work with stakeholders and business analysts to understand requirements and deliver practical solutions.
• Build, test and deploy enhancements and bug fixes in line with established governance and release processes.
• Identify opportunities to improve business processes, user experience and platform adoption.

• Maintain data quality through imports, cleansing, validation and duplicate management.
• Support Salesforce security, data governance and compliance with organisational policies.

• Support and troubleshoot Salesforce integrations with third-party applications and systems.
• Work with internal teams and external suppliers to resolve issues and deliver improvements.
• Participate in Agile delivery processes and maintain relevant technical documentation.

You’ll have/bring

• Salesforce Admin Cert (ADM201/202) certified or equivalent experience
• Experience working with Sales Cloud essential and Experience Cloud and Marketing Cloud desirable
• Hands-on experience working with declarative configuration including Flow Builder, validation rules, custom objects, fields, record types and Lightning App Builder
• Experience creating reports and dashboards
• Experience managing data imports
• Good understanding of Salesforce security including profiles, permission sets and field level security
• Experience with Docusign integration desirable, Eventbrite or other integrated business applications
• Familiarity with data management and deduplication tools
• Strong stakeholder management skills and excellent verbal and written communication
• Good knowledge of business analysis techniques
• Process oriented with an ability to identify business areas where Salesforce could add value
• Knowledge of Agile Project Management and JIRA desirable
• Demonstrates continued personal/professional development (Trailheads, Certs etc)

• Takes ownership and is proactive, reliable and follows issues through to conclusion
• Is naturally curious and enjoys problem solving
• Is user focused and understands Salesforce should make users’ lives easier and more productive
• Pays attention to detail: recognises the importance of accurate data, robust configuration and thorough testing
• Works collaboratively: builds positive relationships and enjoys working with colleagues across different teams
• Is adaptable: can balance planned development work with day-to-day support and changing priorities
• Keeps learning: takes an active interest in Salesforce developments, new features and platform best practices

You’ll Get

• 🌴 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work.
• 💰 Competitive Salary: We value your contributions and ensure you are rewarded accordingly.
• 📚 Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development.
• 🤝 Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported.
• 🌐 Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks.
• 🏦 Competitive Pension Scheme: Secure your future with our robust pension plan.
• 🔗 Networking Opportunities: Expand your professional network within your chosen field.
• 🌍 Geopolitical Insights: Gain unique perspectives on global economic and political trends.
• 🏠 Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office.
• ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.