Salesforce Principal Consultant

Salesforce Principal Consultant

Saltbox Mgmt is hiring a Salesforce B2B Commerce Principal Consultant to lead client engagements, drive solution strategy, and own successful business outcomes. This role combines Salesforce expertise, consulting leadership, and stakeholder management to guide discovery, solution design, and delivery while leveraging AI powered capabilities to accelerate innovation, efficiency, and customer value. Our Principal Consultants report to Engagement Directors.

At Saltbox Mgmt we help B2B companies use Salesforce to unify the experiences that drive revenue. As a digital transformation consultancy focused on the Salesforce ecosystem, Saltbox Mgmt brings deep expertise across Agentforce Commerce, Order Management, Agentforce Revenue Management, Partner Cloud, Agentforce, and the full Customer 360 suite.

We deliver unified, scalable, and future-ready B2B experiences through a model that blends industry-leading talent with AI-enabled services that improve consistency, transparency, and quality across every engagement.

Our Values

At Saltbox, we're guided by five core values: Customer Success, Curiosity & Innovation, Ownership & Accountability, Highest Standards & People First. These values shape how we work together, support our clients, and deliver high-quality solutions.

Key Responsibilities

• Drive Customer Success by leveraging AI to lead discovery workshops, document business requirements, accelerate analysis and solution design, create user stories, functional designs, and translating customer objectives into scalable Salesforce solutions that deliver measurable business value.
• Build Trust through Ownership & Accountability by serving as a strategic advisor, making confident decisions, following through on commitments, proactively managing risks, facilitating stakeholder alignment, and holding yourself and others accountable for delivering exceptional customer outcomes.
• Uphold the Highest Standards by owning solution quality, leading solution reviews and demos, supporting backlog refinement, and ensuring successful delivery across scope, timeline, budget, and customer expectations.
• Embrace Curiosity & Innovation AI-powered delivery capabilities, and emerging Salesforce technologies to accelerate discovery, solution design, documentation, stakeholder alignment, and project execution.
• Foster a People First culture by collaborating closely with Project Managers, Technical Architects, Developers, QA teams, and client stakeholders while providing clear direction, knowledge sharing, and support that enables successful outcomes.

What You'll Need to Succeed

• 5+ years of Salesforce consulting experience delivering solutions for external clients in roles such as Principal Consultant, Functional Lead, Lead Consultant, Senior Business Analyst, or Solution Consultant.
• Experience with Salesforce B2B Commerce Cloud strongly preferred, with Experience Cloud, Sales Cloud, Service Cloud, Revenue Cloud, or related Salesforce platform expertise required.
• Lead client engagements from discovery through delivery, facilitating discovery, gathering and documenting requirements, aligning stakeholders, presenting solution recommendations, and driving successful project outcomes.
• Demonstrated ability to lead delivery across engagements partnering effectively with Project Managers and Technical Architects while maintaining ownership of business outcomes.
• Executive-level communication, facilitation, and stakeholder management skills with the ability to influence decisions and build credibility with client leadership teams.
• Ability to navigate ambiguity, identify risks, and deliver practical, scalable solutions.
• Strong Salesforce functional expertise with Salesforce Administrator certification and additional consulting-focused Salesforce certifications preferred.
• Ability to travel up to 15% as client needs require.

Nice-to-Haves

• Salesforce certifications in B2B Commerce, Experience Cloud, Sales Cloud, Service Cloud, Revenue Cloud, Data Cloud, Agentforce, or related products.
• Experience with Order Management, Customer 360, or CPQ.
• Familiarity with AI-powered consulting methodologies, automation platforms, and agentic workflows.
• Strong understanding of change management, business process optimization, and organizational transformation initiatives.

What We Offer

• The opportunity to help shape the future of AI-enabled Salesforce consulting delivery.
• Ownership and autonomy to lead engagements, make decisions, and drive meaningful business outcomes.
• Challenging, high-impact Salesforce engagements with leading B2B organizations focused on transformation and innovation.
• 100% remote with competitive compensation package and comprehensive benefits.