Salesforce Product Owner Manager

As a Salesforce Product Owner, you take end-to-end accountability for multiple Salesforce organisations and lead a multidisciplinary team of around 10 internal and external analysts and developers. You combine product ownership, people leadership, application management and financial management to deliver stable services and sustainable business value.

At Equans, we believe that diverse talents strengthen our teams. We actively build an inclusive work environment where everyone feels welcome, can be themselves, and we encourage everyone to apply.

Your work location: Brussels, Belgium, in a hybrid working environment.

Your Equans base: Phoenix building, Bd Roi/Koning Albert II-laan 19, 1210 Brussels.

Zoom on the job:

• own the Salesforce product vision and roadmap across multiple Salesforce organisations
• define priorities with business stakeholders, architects and other IT teams
• translate business needs and strategic objectives into a clear roadmap and actionable backlog
• own and prioritise the Salesforce backlog
• lead refinement, sprint planning, release planning and acceptance activities
• balance Run, Build, technical debt, innovation and platform evolution
• coordinate dependencies with architecture, integration teams and other enterprise platforms
• prepare for and participate in governance bodies and Steering Committees
• guide the long-term evolution of the Salesforce landscape, including platform consolidation, automation, AI and Agentforce opportunities, security, data quality and governance
• keep Salesforce aligned with the wider Equans Belux IT and business strategy
• lead the day-to-day activities of around 10 internal and external Business and Functional Analysts and Salesforce Developers
• manage recruitment, onboarding, holidays, availability and overall team capacity
• allocate resources across Run, Build, projects and incidents
• establish priorities when demand exceeds available capacity
• ensure that the Salesforce team delivers the expected service and business value
• take overall ownership of Salesforce Run activities and monitor the operational health of the environments
• monitor and follow up ServiceNow incidents and requests
• manage and report on SLA and KPI performance
• coordinate major incidents and provide timely communication to the business
• contribute to functional troubleshooting when required
• coordinate technical investigations and escalations with the team, Salesforce and external vendors
• ensure appropriate problem management and follow-up of recurring incidents
• coordinate Salesforce releases and production deployments
• ensure that security updates and Salesforce platform releases are assessed and managed
• keep technical and functional documentation current and maintain appropriate support and service processes
• ensure that incidents and operational issues are handled effectively by the appropriate people
• assess new business requirements and change requests
• challenge requirements and proposed solutions when appropriate
• prioritise Build activities according to business value, urgency, cost and team capacity
• coordinate analysis, design, development, testing, UAT and deployment
• ensure that changes fit the Salesforce roadmap and architecture
• manage project and Build capacity
• monitor delivery, budgets, risks, dependencies and milestones
• coordinate communication and change management with affected business stakeholders
• prepare and manage the annual Salesforce budget
• manage Run, Build and project budgets, including budget-versus-actual follow-up
• oversee internal cost allocation, recharging, cost centres, purchase orders and invoice follow-up
• provide financial reporting to management, Finance and business stakeholders
• identify cost optimisation opportunities and maintain the Salesforce cost model
• act as the central point of accountability for Salesforce within Equans Belux
• collaborate with business owners, key users, business unit and IT management, enterprise and solution architects, Finance, Procurement, security, infrastructure, integration and middleware teams, Salesforce and external partners
• maintain strong relationships between IT and the business
• understand and challenge business requirements
• explain technical constraints and decisions in clear business language
• communicate service performance, the roadmap, priorities, costs and risks
• facilitate decisions when business units have competing priorities
• prepare decision material for management and Steering Committees
• ensure clear ownership and governance across the Salesforce ecosystem
  
  

Come as you are, ideally with:

• approximately 7 years or more of relevant professional experience
• at least 5 years of experience working with Salesforce environments
• previous experience as a Product Owner, Application Manager, Platform Manager, Product Manager or in a similar role
• demonstrated experience leading multidisciplinary IT or application teams
• experience managing both internal employees and external resources
• experience working in Agile and Scrum environments
• proven experience managing significant application or IT budgets
• experience working with complex enterprise applications and multiple business stakeholders
• a solid understanding of the Salesforce platform and architecture, Salesforce security and permissions, data models, configuration, flows and automation
• an understanding of integrations and APIs, release and deployment processes, Salesforce environments and sandboxes, licensing, CI/CD concepts, and incident and application lifecycle management
• sufficient Salesforce knowledge to understand technical discussions, ask relevant questions, challenge proposed solutions and make informed decisions
• experience with Salesforce Field Service as a strong advantage
• familiarity with Azure DevOps, ServiceNow, Gearset and Salesforce administration concepts as a valuable asset
• strong leadership and ownership, with the ability to take end-to-end accountability
• the ability to move between strategic and operational topics
• confidence in managing budgets, challenging costs and establishing clear priorities
• clear communication with technical and non-technical audiences
• a pragmatic, solution-oriented approach
• the ability to challenge business stakeholders, vendors and technical teams constructively
• a proactive approach to simplifying, optimising and improving the Salesforce landscape
• professional working proficiency in Dutch, French and English, with the ability to communicate with business and technical stakeholders in all three languages
  
  

What if you became Salesforce Product Owner at Equans?

For you this means:

• a market rate salary in line with your education and experience
• interesting training and career opportunities
• group insurance, hospitalization insurance
• eco vouchers, meal vouchers, representation allowance, 13th month, holiday pay
• electrical lease car, bicycle lease plan
• smartphone with subscription, internet fee
• additional paid leave, seniority leave, homeworking
• discounts through Benefits@Work (culture, sports, travel, and more)