Salesforce Technical Architect

Our client is seeking a Salesforce Technical Architect to join their team. As a Salesforce Technical Architect, you will be part of the Technology organization supporting the Service Cloud Voice and contact center transformation effort. The ideal candidate will have strong technical leadership, a customer-focused mindset, and the ability to translate enterprise requirements into scalable Salesforce architecture that aligns with best practices.

Location: Toronto, ON

Work Model: Hybrid preferred, open to remote

Start Date: Nov 2026 End Date: March 2027 with possibility of extension.

What's the Job?

• Own the Salesforce technical architecture for the Service Cloud Voice (Salesforce Voice) implementation with NICE CXone.
• Lead the design of integrations, security, automation, data architecture, and platform extensibility.
• Provide technical leadership throughout build, testing, deployment, and stabilization.
• Ensure solutions align with Salesforce best practices and enterprise standards.
• Support solution delivery by guiding technical decisions across Apex, Lightning Web Components (LWC), Flow, APIs, and integration patterns.

What's Needed?

• Proven Salesforce technical architecture and solution delivery experience.
• Hands-on experience with Service Cloud Voice implementation and migration projects.
• Strong development and design knowledge across Apex, Lightning Web Components (LWC), Flow, APIs, and integration patterns.
• Expertise in security, performance, scalability, and deployment architecture.
• Experience with NICE CXone and Salesforce contact center solutions.

What's in it for me?

• Opportunity to lead a high-impact Service Cloud Voice and NICE CXone architecture initiative.
• Chance to shape integration, security, automation, and data architecture from end to end.
• Work in a collaborative environment where technical standards and Salesforce best practices matter.
• Own technical direction through build, testing, deployment, and stabilization.
• Contribute to a retail-focused transformation with enterprise-grade platform extensibility.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.