Salesforce Technical Lead

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Major Job Functions

Salesforce Delivery Leadership

• Lead the Salesforce delivery team in the design, development, testing, and release of customer- and employee-facing solutions.
• Break down feature epics and complex business requirements into actionable technical stories, tasks, dependencies, and implementation plans.
• Facilitate technical refinement sessions, design reviews, and implementation planning activities.
• Validate solution approaches to ensure functional and non-functional requirements, edge cases, risks, and dependencies are appropriately addressed.
• Remove technical blockers by obtaining decisions, clarifying requirements, and coordinating with Product Owners, Product Management, Solution Architects, and dependent teams.
• Provide hands-on leadership through Salesforce configuration, development, code reviews, pair programming, technical spikes, and complex defect resolution.
• Ensure delivery commitments are achieved while maintaining solution quality, scalability, and maintainability.

People Leadership & Team Development

• Directly manage Salesforce developers and contractors, including performance management, goal setting, coaching, and development planning.
• Conduct regular one-on-one meetings and provide timely performance feedback and mentorship.
• Support recruitment activities including candidate assessment, interviewing, hiring, onboarding, and succession planning.
• Allocate team capacity and balance work assignments based on business priorities, skills, and delivery commitments.
• Foster a collaborative, inclusive, and high-performing team environment.
• Support employee engagement, retention, career growth, and continuous learning.
• Manage contractor performance and vendor-delivered work to ensure alignment with team standards and expectations.
• Escalate staffing, capability, and resource risks as required.

Solution Design & Architecture Collaboration

• Translate approved architecture and business requirements into detailed application, integration, security, data, and deployment designs.
• Design medium- to high-complexity Salesforce solutions across multiple Salesforce clouds and connected enterprise platforms.
• Define component responsibilities, integration contracts, data models, security requirements, platform-limit considerations, and operational support requirements.
• Collaborate closely with the Salesforce Solution Architect to ensure solutions align with enterprise architecture, standards, and strategic direction.
• Escalate significant architectural decisions, exceptions, technical risks, and design trade-offs for review and approval.
• Contribute implementation insights and technical recommendations during architecture and planning discussions.

Engineering Quality, Testing & Release Management

• Ensure code, configuration, and technical solutions are secure, maintainable, scalable, supportable, and aligned with established engineering standards.
• Review pull requests and technical changes for correctness, quality, performance, security, testability, and adherence to design standards.
• Guide teams in designing effective test strategies, automated testing approaches, regression coverage, and quality controls.
• Promote best practices in source control, DevOps, CI/CD, environment management, and release governance.
• Ensure solutions comply with enterprise security, privacy, compliance, and governance requirements.
• Support release readiness activities, deployments, production incident resolution, and post-release stabilization.

Stakeholder & Cross-Functional Collaboration

• Partner with Product Management, Product Owners, business stakeholders, and delivery teams to refine requirements, priorities, acceptance criteria, and delivery plans.
• Collaborate with teams across the organization to resolve issues spanning Salesforce and connected enterprise systems.
• Communicate technical options, constraints, risks, dependencies, and progress to both technical and non-technical audiences.
• Facilitate alignment between business objectives, technical solutions, and delivery timelines.
• Support resource planning, capacity forecasting, and prioritization activities to ensure successful delivery outcomes.

Accountability

• Provide technical leadership and detailed implementation direction for Salesforce solutions delivered by the team.
• Ensure solutions adhere to approved architecture, platform standards, security controls, engineering practices, and governance requirements.
• Own delivery quality and technical risks associated with medium- to high-complexity Salesforce implementations.
• Ensure code, configuration, testing artifacts, and technical documentation are complete, maintainable, and supportable.
• Review technical changes and ensure identified issues are resolved before deployment.
• Proactively identify technical debt, security concerns, delivery risks, and opportunities for process improvement.
• Coordinate resolution of complex technical issues across Salesforce and interconnected enterprise systems.
• Mentor team members and strengthen overall team capability and engineering maturity.
• Support workforce planning, resource forecasting, and capacity management activities.
• Accountable for the performance, engagement, development, and effectiveness of assigned employees and contractors.
• Conduct performance reviews, development planning, and ongoing coaching discussions.
• Participate in recruitment, hiring, onboarding, and succession planning activities.
• Ensure team capacity and technical capability align with delivery commitments and business priorities.
• Present information professionally, accurately, confidentially, and in a timely manner.

Specific Skills

• Ability to lead and mentor a multidisciplinary Salesforce delivery team while providing clear technical direction.
• Strong knowledge of Salesforce solution design, development, configuration, and integration best practices.
• Ability to translate business requirements into scalable and supportable technical solutions.
• Proven ability to break down complex initiatives, sequence dependencies, manage risks, and drive successful execution.
• Strong code review, coaching, troubleshooting, and technical leadership capabilities.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong organizational, facilitation, planning, and decision-making abilities.
• Exceptional written, verbal, interpersonal, and presentation skills.
• Ability to build effective relationships with business stakeholders, architects, developers, quality engineers, and external partners.
• Demonstrated customer focus, accountability, and commitment to continuous improvement.

Knowledge

• Salesforce Sales Cloud, Service Cloud, and Experience Cloud capabilities and configuration.
• Apex, Lightning Web Components (LWC), Flow, SOQL, and Salesforce security and sharing models.
• Salesforce data modeling, platform limits, governance, data quality, and migration methodologies.
• Salesforce APIs, Platform Events, REST, SOAP services, and enterprise integration patterns.
• Source-driven Salesforce development, version control, CI/CD pipelines, environment strategy, and release management.
• Automated testing frameworks, code quality practices, observability, monitoring, troubleshooting, and production support.
• Agile delivery methodologies, backlog refinement, software development lifecycle practices, and technical decomposition techniques.
• Salesforce security architecture, data privacy principles, role-based access controls, and governance frameworks.
• Microsoft Azure integration patterns and connected enterprise services are considered an asset.

Education & Experience

• Post-secondary degree in Computer Science, Information Systems, Software Engineering, or a related discipline, or an equivalent combination of education and experience.
• Minimum 8 years of experience delivering enterprise software solutions, including significant Salesforce platform development and configuration experience.
• Minimum 3 years of experience serving as a Technical Lead, Development Lead, or senior technical authority within Salesforce delivery teams.
• Demonstrated experience designing and delivering medium- to high-complexity Salesforce solutions and integrations in a large enterprise environment.
• Experience managing, coaching, or mentoring technical employees, contractors, or vendor-supported teams.
• Strong experience with Salesforce DevOps, CI/CD pipelines, automated testing, source control, code reviews, and enterprise release management processes.
• Salesforce Platform Developer I certification required or obtained within 12 months of hire.
• Salesforce Platform Developer II, Application Architect, System Architect, or other Salesforce certifications are considered strong assets.
• Experience integrating Salesforce with Microsoft Azure and other enterprise platforms is considered an asset.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.