SAP CRM module – Customer Relationship Management Experts

About Us Inspired by Pentagon USA. Powered by People. ​ We’re building a new kind of tech-driven enterprise — with 100,000+ jobs, 100+ hotels, and bold growth across industries. Job Description This is a remote position. SAP CRM Expert: Strengthen Relationships. Streamline Sales. Drive Customer-Centric Growth. Pentoz is seeking an experienced SAP CRM (Customer Relationship Management) Expert to lead the configuration and optimization of SAP CRM solutions that enhance marketing, sales, and service operations. You'll help build unified customer experiences, support omnichannel engagement, and ensure personalized interactions across a diverse business landscape. Key Responsibilities Implement and manage core SAP CRM modules , including: Sales (CRM-Sales) Service (CRM-Service) Marketing (CRM-Marketing) Interaction Center (IC) Partner Channel Management (PCM) Configure customer master data, campaign management, lead-to-quote processes, service tickets, and SLA tracking Integrate SAP CRM with ERP (SAP ECC or S/4HANA) , SAP SD , FI , and third-party systems Enable mobile CRM solutions, customer portals, and field service operations Improve customer insights through CRM analytics, segmentation, and performance dashboards Ensure GDPR and data compliance across all customer-related workflows You Bring 4+ years of hands-on experience in SAP CRM module implementation or support In-depth knowledge of sales pipeline management , service request handling , and campaign execution Experience with SAP CRM WebUI , Fiori , or SAP C4C (Cloud for Customer) is a plus Strong understanding of integration with SAP SD, MM, FI , and SAP BI for customer analytics Excellent communication skills and a deep customer-centric mindset Requirements SAP CRM, CRM-Sales, CRM-Service, CRM-Marketing, Interaction Center, WebUI, S/4HANA Integration, Customer Analytics, Campaign Management, SAP C4C Benefits Build and manage digital CRM systems for multi-sector enterprises and consumer-facing brands Work remotely while influencing how we attract, serve, and retain millions of customers Help create intelligent, personalized journeys across sales, service, and support Be part of a fast-moving team redefining customer relationships in the digital age