Scheduler

Job Title: Scheduler Location: South Africa Job Type: Full-Time, Remote Working Hours: US Hours (9am-5pm EST) Salary: South African Rand (ZAR) Position Overview: We are seeking a proactive and detail-oriented ABA Scheduler to coordinate therapy schedules and ensure efficient communication between families, therapists, and clinical staff. The ideal candidate is a critical thinker who can make sound decisions independently, delivers exceptional customer service, and thrives in a fast-paced environment. Key Responsibilities: Coordinate and maintain schedules for ABA therapy services. Communicate with parents, therapists, and clinical staff to arrange and adjust appointments. Make a high volume of outbound and inbound calls daily to confirm, update, and resolve scheduling needs. Proactively identify scheduling conflicts and implement effective solutions. Use sound judgment to make scheduling decisions with minimal supervision. Provide professional, courteous, and timely customer service to all stakeholders. Maintain accurate scheduling records and documentation. Take ownership of scheduling processes to ensure continuity of care and operational efficiency. Previous scheduling, administrative, customer service, or healthcare coordination experience preferred. Excellent verbal and written English communication skills. Strong critical thinking and problem-solving abilities. Confident in making independent decisions and exercising good judgment. Outstanding customer service and interpersonal skills. Comfortable making and receiving a high volume of phone calls daily. Highly organized with excellent time management and multitasking abilities. Self-motivated, hardworking, and able to take initiative. Proficient in Microsoft Office and able to learn scheduling software quickly. Key Competencies: Critical thinking and decision-making Leadership and initiative Customer-focused mindset Strong communication skills Organization and attention to detail Multitasking in a fast-paced environment Reliability and accountability Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.