Scheduler

ABA Pathways | Full-Time | Remote (Michigan, Georgia, or New Mexico Residents Only)

Position Summary

The Scheduler is responsible for overseeing the day-to-day scheduling operations for ABA Pathways, ensuring client and staff schedules are accurate, current, and aligned with operational and clinical needs. This role plays an essential part in supporting efficient service delivery, maintaining accurate staff schedules and time records, and helping ensure a seamless experience for clients, families, and team members.

The Scheduler's primary areas of responsibility include client and staff scheduling, schedule management, and payroll preparation and accuracy.

Essential Duties and Responsibilities

• Develop, coordinate, and maintain schedules for all clients, including ABA direct therapy, ABA supervision, ABA family guidance, occupational therapy (OT), and speech-language pathology (SLP) services, as applicable.
• Create, maintain, and monitor staff schedules to ensure appropriate coverage and alignment with client service needs.
• Review schedules in MeasurePM for accuracy and completeness, making necessary corrections and approving schedules for payroll processing.
• Follow established scheduling procedures and guidelines, including those outlined in insurance billing requirements.
• Serve as the primary systems resource for MeasurePM, providing guidance and responding to staff questions related to scheduling functions and system navigation.
• Monitor client service authorizations in collaboration with the clinical team to help ensure services are scheduled within authorized limits.
• Communicate scheduling updates, changes, and potential concerns to appropriate team members in a timely and professional manner.
• Identify and address scheduling discrepancies or conflicts to support continuity of services and efficient daily operations.

Core Competencies

Successful candidates will demonstrate the following competencies:

• Communication: Communicates clearly, professionally, and effectively with team members across the organization.
• Integrity: Demonstrates honesty, discretion, and ethical decision-making in all aspects of the role.
• Accountability: Takes ownership of responsibilities, follows through on commitments, and maintains accuracy in daily work.
• Global and Cultural Awareness: Demonstrates respect and sensitivity toward individuals from diverse backgrounds and experiences.
• Relationship Management: Builds and maintains positive, collaborative working relationships with colleagues and stakeholders.
• Conflict Resolution: Approaches scheduling challenges and disagreements with professionalism, flexibility, and a solution-oriented mindset.
• Organization: Effectively prioritizes competing responsibilities, manages multiple schedules, and maintains attention to detail.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required include close vision and the ability to adjust focus. This position also requires the ability to remain seated at a desk for extended periods. Employees are encouraged to incorporate standing, walking, stretching, and other movement throughout the workday as needed to support their health and well-being.

Position Expected Hours of Work

ABA Pathways is committed to promoting a healthy work-life balance and supporting employees in maintaining personal time outside of work.

This is a full-time position. Typical work hours are Monday through Friday, 6:30 AM to 3:30 PM.

Required Education and Experience

• High school diploma or equivalent.
• Previous experience in scheduling, coordinating schedules, or managing others.
• Ability to effectively navigate technology and perform job responsibilities in a fully remote work environment.
• Must reside in the state of Michigan, New Mexico, or Georgia.

Preferred Education and Experience

• Bachelor's degree in business administration or a related field.
• One to three years of experience in business administration or a related area.