Scheduling Coordinator

About the job:

The Care Coordinator plays a vital role in client care scheduling to ensure consistent service quality and satisfaction. This remote, work-from-home role requires managing high call volumes, maintaining accurate schedules, meeting deadlines, and communicating professionally with clients, caregivers, and nurses in sensitive situations.

Responsibilities:

• Manage and maintain schedules for multiple clients with diverse care needs.
• Match caregivers to clients based on individual care plans, preferences, and availability.
• Communicate professionally with clients, caregivers, and internal team members via phone and email.
• Effectively handling last-minute call-outs by promptly securing appropriate caregiver coverage.
• Respond promptly with empathy to caregiver call-outs, client concerns, and last-minute changes.
• Communicate effectively by managing difficult phone conversations and delivering clear, professional messages via email and text.
• Anticipate potential issues and take action to prevent them.
• Keep the schedule system updated and send daily reports about any changes, issues, or feedback from clients.
• Handle basic office tasks such as filing and organizing records, while building strong relationships with caregivers and clients to keep them engaged long-term.

Requirements:

• Bachelor’s degree or equivalent.
• You must be comfortable working U.S.-based hours, with available shifts between either 6:00 AM and 3:00 PM or 3:00 PM to 12:00 AM (U.S. Virginia time zone).
• Upper-intermediate proficiency in written and spoken English.
• Strong organizational and multitasking skills.
• Professional phone etiquette and customer service approach.
• Ability to stay focused during long periods of seated work.
• Comfortable in fast-paced, high-pressure remote environments.
• Proficient in Microsoft Office and general computer use.
• High emotional intelligence and professionalism.
• Effective working both independently and within a team.

Benefits (eligible after probation period):

• Laptop provided for work.
• Headphones included.
• Office chair for comfort.
• Internet cost compensation.
• Gym reimbursement.
• Tuition reimbursement.