Scrum master

Job details

Job Title: Scrum master

• Hybrid working: available, but physical presence is required on team office days — Wednesdays and Thursdays

• Work location: Apeldoorn, Netherlands

• Working hours: 36 hours/week; 4 × 9-hour days is an option

• Initial contract term: 12 months — ending 31 December 2027

• Extension option: Yes — maximum end date 30 June 2030

• Weekly hours: 32–36 hours

Note : Dutch language proficiency required for this role (expected (B1, B2, C1 or C2)

You will guide and coach multiple teams in adopting an Agile mindset and successfully delivering developments through an iterative approach. These teams are part of a cross-departmental Agile Release Train (ART). Within the ART, you will work closely with other Scrum Masters, the Release Train Engineer (RTE), Product Owners, Product Managers, and Development Managers.

A key responsibility as Scrum Master is working with teams to identify and eliminate single points of knowledge. Empathy is central to this role — you will build strong working relationships, ensure consistent progress, and remain attentive to the needs and interests of team members and collaborative processes. Together with your fellow Scrum Masters, you will contribute to the development and professionalisation of Generic Support Services as a whole. You will also help shape the department's ongoing development alongside the Release Train Engineer — your contribution will make a genuine difference.

Assignment Background*

Together with your fellow Scrum Masters, you will work on the development and professionalisation of the Generic Support Services department and the Scrum Master discipline within it. You will participate in and facilitate cross-departmental (SAFe) events as required.

Organisational Context & Culture

The Client contributes to a financially healthy Netherlands by levying and collecting taxes fairly and responsibly. Our mission helps fund essential services such as healthcare, education, and public transport. Our vision guides our work within an ever-changing society.

The IV (Information Provision) division of the Tax and Customs Administration manages and delivers all ICT services. This is achieved through a combination of in-house expertise and procurement of turnkey solutions and specialist knowledge from the market.

Core Competencies

• Results orientation• Empathy & interpersonal awareness• Collaboration• Planning & organisation• Stakeholder awareness • Team coaching• Optimising metrics & continuous value delivery• Stakeholder alignment