Security Engineer (Networking)

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• Configure, maintain, and support Cisco routers, Catalyst switches, Catalyst Center, Software-Defined Access, Identity Services Engine (ISE), Wireless LAN Controllers (WLC), and ThousandEyes.
• Administer Cisco SD-WAN environments, including vManage, templates, policies, WAN connectivity, and troubleshooting.
• Configure and maintain Palo Alto Networks Next-Generation Firewalls (NGFW), Panorama, Prisma Access, and GlobalProtect, including firewall policy review, URL filtering, and IDS/IPS tuning.
• Manage and troubleshoot enterprise routing and switching, including BGP, OSPF, and IPsec VPN technologies.
• Configure and maintain Riverbed SteelHead WAN optimisation and Opengear console management solutions.
• Use LogicMonitor and platform tools to monitor availability, capacity, performance, health, and security; investigate alerts and improve monitoring coverage.
• Investigate and resolve incidents, service requests, operational escalations, and complex technical issues across network and security platforms.
• Perform proactive maintenance, patching, upgrades, configuration management, and lifecycle activities to maintain platform stability, performance, and security.
• Implement approved changes, validate outcomes, maintain accurate technical documentation, and contribute to service improvement and automation.
• Manage hardware RMAs and vendor support or TAC cases through to resolution.
• Follow ITIL-aligned incident, problem, request, and change management processes while communicating effectively with customers and stakeholders.

Preferred Qualifications, Experience & Skills

• Tertiary qualification in Information Technology, Networking, Cyber Security, or a similar field is desirable.
• At least three years of experience in IT engineering, network or network security operations, or a similar field.
• Hands-on experience with Cisco enterprise networking, wireless, SD-WAN, ISE, Palo Alto Networks security platforms, Riverbed SteelHead, Opengear, LogicMonitor, and related network security controls.
• Strong analytical and problem-solving skills, with the ability to apply broad server and network knowledge and use a range of tools to resolve issues.
• Able to respond to setbacks in an agile and resilient manner and work effectively in a managed services environment.

Desirable Skills and Certifications

• Cisco Certified Network Associate (CCNA) is desirable; CCNP Enterprise or relevant Cisco specialist certifications are also valued.
• Relevant Palo Alto Networks certification is preferred.
• ITIL Foundation and other suitable vendor certifications are preferred.

Personal Attributes

• Professional and ethical, inspiring trust and confidence through integrity and respect.
• Uses sound judgement and intuition to solve problems.
• Customer-obsessed and self-motivated, going above and beyond to deliver excellent outcomes and experiences.
• Innovative and open to change, continually seeking opportunities to improve and optimise work processes.
• Collaborative and enterprise-minded, speaking up constructively and welcoming input, opinions, and questions.
• Emotionally intelligent, demonstrating empathy, connection, and assertiveness.

About Accenture

Visit us atwww.accenture.com

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