Security Engineer – NGFW & DDOS

Help AG is looking for a talented and experienced Security Engineer – NGFW & DDOS who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments. The Security Engineer will work closely with Management, Senior Engineers, Threat Analysts, Solution Architects, other Security Engineers, and clients to complete high profile, critical services to existing Managed Security Service clients. Expertise in technologies such as Arbor Peakflow, Arbor APS/AED, Fortinet Firewalls, Palo Alto firewalls & Panorama, Cisco ASA and Firepower Firewalls, Juniper Firewalls, F5 (LTM) is highly recommended.

Responsibilities

• Act as L1 for DDOS & Firewall technologies for Help AG customers.

• Able to monitor, operate, maintain, and troubleshoot IP Networks and interconnected Network Security technologies

• Provide timely response to all incidents, outages, and performance alerts.

• Takes responsibility in handling incidents and escalate timely to SME teams.

• Calling and Notifying customers and different stakeholders’ teams to provide faster resolution and updates.

• Should be working in a 24*7 support team.

Qualifications & Skills

• Bachelor’s degree in computer science, information technology, or a related field.

• Should have at least 3+ years demonstrable industry experience.

• Should have expert and in-depth knowledge of Complex IP Networks.

• Should have solid understanding of Network Security technologies, data center traffic flow and advanced troubleshooting techniques.

• Should have Network Operations / Security Operations experience.

• Should have fair understanding of ITIL change management, problem management and incident management.

• Should have experience to work under pressure and with strict SLA’s.

• Sound understanding of common services (web, mail, FTP, DNS, etc.), network vulnerabilities and network attack patterns.

• Experience with many/all the following security controls:

  • Firewalls

  • Intrusion Prevention Systems

  • Antimalware

  • Two factor Authentication

  • Sandboxing

  • Virtual Private Networks

  • Firewall Rules Auditing

• Should have demonstrable experience of working in extreme pressure and customer facing environments.

• Self-motivated and a professional attitude.

• Excellent Customer facing skills.

• Excellent communication and listening skills.

• Excellent teambuilding, customer service, and interpersonal skills.

• Must possess good decision-making skills, be very organized and detail oriented.

• Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.

• Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Annual Flight tickets to home country.

• Excellent learning and development opportunities.

• Flexible/Hybrid working environment.

• Inclusive and diverse working environment.

• Open door policy

About Us:

Help AG, the cybersecurity arm of e&, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.