Senior Account Management Director

Role Description The Senior Account Management Director is a part-time, hybrid role based in Dubai, United Arab Emirates, with flexibility for some work from home. This role oversees key partner and stakeholder relationships, ensuring alignment with MCRA’s strategic objectives and brand vision. Day-to-day responsibilities include leading account planning, managing partner expectations, tracking performance against agreed goals, and driving initiatives that enhance stakeholder satisfaction. The director will coordinate cross-functional teams, provide guidance on campaign execution, review data and insights to refine strategies, and prepare regular reports for leadership. The role also involves mentoring team members in account management best practices and representing MCRA in meetings, events, and virtual engagements.

Qualifications

• Strong Business Relationship Management and Customer Satisfaction skills to build trust and maintain high-quality stakeholder engagements.
• Proven Account Management experience with the ability to oversee multiple strategic partners and initiatives simultaneously.
• Robust Analytical Skills to interpret data, assess performance, and recommend actionable improvements.
• Effective Team Management capabilities, including coaching, coordination, and cross-functional collaboration.
• Experience in senior client-facing or partnership roles, ideally within campaigns, non-profits, social impact, or marketing.
• Excellent written and verbal communication skills in English; additional languages are an advantage.
• Comfort with hybrid working models, digital collaboration tools, and remote stakeholder engagement.
• Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced degrees or certifications are a plus.