Senior Account Manager

Responsibilities

1.Strategic Account Ownership

• Take overall commercial ownership of an assigned portfolio of strategic Seven Peaks accounts.
• Develop and maintain a clear account strategy and growth plan for each assigned client.
• Build a deep understanding of each client's business strategy, organizational structure, technology landscape, priorities and upcoming initiatives.
• Map key stakeholders, decision makers, influencers and sponsors, and build relationships across multiple levels of the client organization.
• Run regular account reviews and proactively identify risks, opportunities and areas requiring management attention.
• Position Seven Peaks as a long-term strategic partner rather than a project-based supplier.

2.Account Growth & Opportunity Development

• Take responsibility for systematically growing revenue within assigned accounts.
• Proactively identify upsell, cross-sell and expansion opportunities across Seven Peaks' service portfolio.
• Work with internal teams to introduce new capabilities and service offerings based on evolving client needs.
• Identify opportunities before formal requirements or RFPs are created and work with clients to help shape those opportunities.
• Develop relationships with new business units, departments and stakeholders within existing accounts.
• Build and maintain a healthy account-level opportunity pipeline and drive renewals, extensions and follow-on engagements.

3.Client Satisfaction & Relationship Management

• Act as a senior commercial point of contact for assigned clients and maintain regular engagement with key stakeholders.
• Proactively monitor client satisfaction and ensure Seven Peaks teams remain aligned with client expectations.
• Identify dissatisfaction, delivery concerns or relationship risks early and coordinate the appropriate internal response.
• Capture client feedback, communicate it internally and ensure appropriate actions are followed through.
• Build trusted relationships that enable candid conversations about challenges, priorities and future initiatives.

4.Financial & Commercial Health

• Own the overall financial health of assigned accounts, including revenue, contracted backlog, margin, pipeline and future revenue outlook.
• Work with Delivery and Finance teams to understand project performance and identify potential commercial risks.
• Ensure account growth is commercially sustainable and aligned with Seven Peaks' margin expectations.
• Identify potential revenue gaps early and build account plans to address them.
• Support commercial discussions including renewals, extensions, pricing changes and new engagements.
• Maintain accurate forecasting of existing and potential account revenue.

5.Delivery & Team Satisfaction

• Work closely with Delivery, Engineering, Design, Data and Product teams to maintain healthy client engagements.
• Maintain awareness of delivery performance without replacing the responsibilities of Project Managers or Delivery Leads.
• Understand the satisfaction and engagement of Seven Peaks team members working within assigned accounts.
• Work with Delivery and People teams to proactively address account-level issues affecting team members.
• Ensure commercial commitments made to clients remain aligned with delivery capability.

6.Cross-Functional Collaboration

• Act as the internal champion for assigned accounts and connect client needs with the appropriate Seven Peaks capabilities and subject matter experts.
• Collaborate with Sales and Business Development to develop and close new opportunities.
• Work with Engineering, Design, Product, Data and AI teams to identify new technology, product, experience and transformation opportunities.
• Coordinate internal account planning sessions and ensure relevant stakeholders understand the client's priorities and opportunity landscape.

7.Account Planning, Governance & CRM

• Maintain comprehensive account plans and accurate client, stakeholder and opportunity information within the CRM.
• Ensure material opportunities are recorded, qualified and progressed through the agreed sales process.
• Produce regular account forecasts covering contracted revenue, renewals and new opportunities.
• Conduct periodic strategic account reviews with Seven Peaks leadership and maintain clear action plans for growth, satisfaction and commercial risk.

Key Measures of Success

• Account revenue growth and increased account lifetime value.
• Net revenue retention, contract renewal and client retention.
• New opportunities generated from assigned accounts, including upsell and cross-sell revenue.
• Account profitability and overall commercial health.
• Client satisfaction and strength of strategic stakeholder relationships.
• Seven Peaks team satisfaction within assigned accounts.
• Accuracy and health of account pipeline and revenue forecasting.

Qualifications — Required

• Proven track record in B2B account management, strategic account management, consulting or technology services.
• Demonstrated history of growing existing client accounts, with clear examples of revenue expansion, cross-selling, upselling or increasing account value.
• Strong commercial mindset with the ability to understand account revenue, profitability, pipeline and financial performance.
• Demonstrated ability to develop long-term relationships with senior client stakeholders.
• Ability to understand a client's business strategy and translate business challenges into potential technology or consulting opportunities.
• Strong opportunity identification, consultative selling, negotiation and presentation skills.
• Comfortable initiating commercial conversations rather than waiting for clients to provide requirements.
• Experience collaborating with cross-functional teams to deliver client outcomes and create new opportunities.
• Highly proactive, structured and accountable approach to managing clients in an OKR-driven environment.
• Strong CRM discipline and experience using platforms such as Salesforce, HubSpot or Pipedrive.
• Thai language proficiency is required.
• Excellent verbal and written communication skills in English.

Qualifications — Preferred

• Experience managing enterprise or strategic accounts within technology consulting, software development, digital transformation or professional services.
• Experience expanding engagements across Software Engineering, Product Development, UX/UI, Data & Analytics, AI, Cloud or Digital Transformation.
• Experience working with complex enterprise organizations involving multiple business units and stakeholders.
• Experience developing strategic account plans and executive stakeholder maps.
• Familiarity with the Thailand / Southeast Asia enterprise technology market landscape.

About Seven Peaks

Seven Peaks is where high-impact engineering meets a truly global culture. As a premium digital execution partner, we don't just adapt to the future of tech — we build it. We partner with international enterprises to turn strategic intent into complex, production-ready digital platforms across software engineering, digital experience, cloud architecture, and AI.

Headquartered in the vibrant heart of Bangkok with roots in Norway, our greatest asset is our community: over 180 professionals from 25+ countries building a uniquely diverse, international, and innovative environment. We operate on a deliberately senior-led, product-driven model. For you, this means collaborating shoulder-to- shoulder with elite industry practitioners, cutting through red tape, and elevating your craft every single day.We actively integrate AI as a powerful delivery multiplier — not as a marketing buzzword, but as an everyday tool to enhance speed, quality, and technical edge.

If you are driven to solve high-stakes technical challenges, eager to grow alongside seasoned experts, and looking to thrive in an inclusive, world-class tech hub, you've found your next peak.

Benefits

• 10(15) days annual paid vacation
• Flexible working hours
• Hybrid Working Policy
• Health & Life insurance
• Provident Fund
• Free Lunch every Wednesday
• Grade A Office in the heart of Bangkok, directly connect with MRT Queen Sirikit StationLearning and Certifications support
• International work environment with over 20 different nationalities in the team
• Working with a wide and interesting portfolio of clients in SEA and globally
• Opportunity to visit events and conferences
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties