Senior Account Manager

Role Description The Senior Account Manager role at Cross Trade Pro is a part-time, hybrid position based in Dubai, United Arab Emirates, with flexibility for some work-from-home arrangements. In this role, the Senior Account Manager builds and maintains strong relationships with key trading clients, provides guidance on platform features, and supports clients in optimizing their trading strategies. The role involves managing client portfolios, handling escalated client issues, coordinating with customer support and trading operations, and ensuring a high level of client satisfaction. The Senior Account Manager also contributes to client onboarding, identifies opportunities for cross-selling and up-selling services, and shares client feedback with internal teams to improve products and processes.

Qualifications

• Proven experience in account management or relationship management within financial services, trading platforms, or related industries.
• Strong understanding of trading concepts, market dynamics, and online trading platforms, including leverage, spreads, and order execution.
• Excellent communication and presentation skills, with the ability to explain complex information clearly to diverse client audiences.
• Ability to manage multiple client accounts, prioritize tasks effectively, and act with a high level of professionalism and integrity.
• Comfort working in a hybrid environment, collaborating both in-office in Dubai and remotely with global teams and clients.
• Fluency in English; additional languages relevant to key markets are an advantage.
• Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent practical experience.
• Experience with CRM tools, data analysis for client performance, and basic reporting on account activity is beneficial.