Senior Account Manager

Employment Type: Full-time

Work Style: Hybrid (4 days remote, 1 day in the office per week)

The Company

Our client is a leading global MarTech SaaS company providing innovative solutions that help businesses strengthen their digital marketing strategies, manage customer engagement, and gain valuable insights into consumer behavior.

With an established international presence and a growing portfolio of technology solutions, the company supports businesses of all sizes in improving their marketing performance and making data-driven decisions.

The Japan team operates in a lean, collaborative, and startup-like environment, offering employees the opportunity to take ownership of their work, collaborate across functions, and make a direct impact on business growth.

The Role

Our client is looking for an experienced Senior Account Manager to join its Japan team and manage relationships with existing enterprise and strategic customers.

This position focuses on account growth, customer retention, and identifying expansion opportunities within an established portfolio of clients.

You will work closely with customers to understand their business objectives, maximize the value of the company's SaaS solutions, and identify opportunities for upselling and cross-selling.

As part of a close-knit team, you will have the opportunity to work directly with experienced colleagues and collaborate with regional and global stakeholders.

Key Responsibilities

• Manage and develop relationships with existing enterprise and strategic accounts in Japan.
• Drive revenue growth through account expansion, renewals, upselling, and cross-selling opportunities.
• Build strong relationships with key decision-makers and stakeholders within client organizations.
• Understand customers' business needs and recommend solutions that support their marketing and business objectives.
• Develop account strategies to maximize customer satisfaction, retention, and long-term revenue growth.
• Collaborate with internal teams, including Sales, Customer Success, Product, and Marketing, to deliver a positive customer experience.
• Monitor account performance, identify potential risks, and proactively address customer needs.
• Maintain accurate sales forecasts, account plans, and pipeline information.

Requirements

Must-Have Qualifications

• Experience in Account Management, Enterprise Sales, or a similar client-facing commercial role.
• Proven ability to manage existing customer relationships and drive account growth.
• Experience working in a SaaS company.
• Strong relationship-building, negotiation, and stakeholder management skills.
• Ability to identify commercial opportunities and manage complex customer requirements.
• Strong communication and presentation skills.
• Business-level Japanese communication skills.

Nice-to-Have Qualifications

• Experience managing enterprise or large corporate accounts.
• Background in MarTech, AdTech, digital marketing, or related technology solutions.
• Experience working in an international or multinational organization.
• Business-level English communication skills.

Why Join?

• Global SaaS Environment: Join an established international technology company with innovative products and a strong market presence.
• Close-Knit Team: Work alongside a small, collaborative Japan team where individual contributions are highly valued.
• Career Growth: Gain exposure to broader responsibilities, cross-functional projects, and international stakeholders.
• Flexible Work Arrangement: Enjoy 4 days of remote work per week, with only 1 day required in the office.
• Work-Life Balance: Benefit from 20 days of paid time off and a supportive company culture.
• High-Impact Role: Take ownership of strategic customer relationships and contribute directly to the company's growth in Japan.