Senior Account Manager

POSITION DETAILS:

Position Title:

Senior Account Manager

Reports to (POSITION):

Sales Manager

Team:

Corporate

Department:

Sales

BYTES:

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2026 was in excess of £2bn. We work with SME’s, corporates and enterprise organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through ongoing support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally, which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation, leaving space for new team members to begin their journey.

Your Future Starts Here

Why Bytes?

• Over 800 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic Head office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

PURPOSE OF JOB:

(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)

We are in search of a dynamic and results-oriented individual to assume the position of Senior Account Manager within our Corporate Sales team. This role requires a sales professional with a strong background in IT sales, combining the ability to develop and grow existing customer relationships with the drive to identify and win new business opportunities.

The successful candidate will be responsible for managing and developing a portfolio of accounts whilst proactively creating opportunities to win new customers. There is an expectation that the individual will leverage existing industry relationships, networks, and contacts to introduce new organisations to Bytes and convert these into long-term customers.

Whilst the role will initially focus on self-generated growth and business development activity, the successful candidate will be provided with customer accounts over time, subject to achieving defined onboarding, activity, and performance milestones. They will then be responsible for developing those accounts through cross-sell, upsell, and strategic account planning initiatives.

Based within commuting distance of our Manchester office, the successful candidate will work closely with vendor partners, technical specialists, pre-sales consultants, and internal stakeholders to drive profitable revenue growth and deliver exceptional customer outcomes. If you thrive in a fast-paced environment, excel at building long-term customer relationships, and enjoy creating new business opportunities, we invite you to join our team and contribute to our continued success.

SKILLS REQUIRED

• Prospecting and Lead Generation
• Conduct in-depth market research to identify potential clients, staying abreast of industry trends and developments.
• Leverage extensive networks and contacts to effectively communicate Bytes' value proposition and differentiate offerings.
• Drive lead generation efforts through a variety of channels, including cold calling, email campaigns, networking events, and strategic use of social media platforms like LinkedIn.
• Collaborate closely with marketing teams to optimize inbound lead generation strategies and capitalize on marketing-generated opportunities.

• Account Development & New Business Growth

• Manage and grow a portfolio of corporate customers, developing trusted relationships with key stakeholders.
• Identify opportunities for upselling, cross-selling, and introducing additional Bytes solutions aligned to customer objectives.
• Generate new business opportunities through prospecting, networking, referrals, and leveraging existing industry relationships.
• Utilise established customer, partner, and industry networks to introduce prospective organisations to Bytes and convert them into long-term customers.
• Leverage existing professional relationships and contacts to create new customer opportunities and accelerate revenue growth.
• Develop account plans that maximise customer value whilst creating opportunities for sustainable revenue growth.
• Successfully achieve agreed performance criteria to qualify for the allocation of customer accounts and increased account ownership responsibilities.
• Client Engagement
• Conduct detailed discovery conversations to understand customer business objectives, challenges, and technology requirements.
• Position Bytes as a trusted advisor by aligning solutions to customer needs and strategic outcomes.
• Manage sales opportunities from initial engagement through to proposal, negotiation, and successful close.
• Deliver compelling presentations and solution discussions in collaboration with vendor and technical specialists.
• Build relationships with multiple stakeholders across target organisations to strengthen customer engagement and uncover additional growth opportunities.
• Solution Selling
• Develop tailored IT solutions aligned with client objectives, leveraging deep industry knowledge and technical expertise.
• Collaborate closely with technical teams to craft comprehensive and innovative proposals that effectively address client requirements and preferences.
• Clearly articulate the unique value proposition of Bytes' IT solutions, demonstrating their tangible benefits and competitive advantages.
• Sales Negotiation and Closing
• Lead negotiations with clients, adeptly addressing concerns and objections to drive favourable outcomes and secure deals.
• Work closely with legal teams to finalize contracts and agreements, ensuring compliance with regulatory requirements and safeguarding organizational interests.
• Consistently meet and exceed monthly and quarterly sales targets, demonstrating a strong focus on results and revenue growth.
• Pipeline Management
• Maintain a well-organised and updated sales pipeline, accurately tracking opportunities from initial contact through to final resolution.
• Provide regular, detailed reports on sales activities and forecasts, offering insights into pipeline health and revenue projections.
• Utilize advanced CRM tools and analytics to monitor client interactions, identify sales trends, and optimize pipeline efficiency.
• Market Intelligence
• Stay vigilant and informed about industry trends, competitor activities, and emerging technologies, leveraging this intelligence to refine sales strategies and stay ahead of the curve.
• Provide valuable feedback to the product development team based on client needs and market insights, contributing to the ongoing enhancement and innovation of Bytes' product offerings.
• Strong Management of Virtual Team
• Proven ability to foster and sustain strong relationships with an internal overlay and pre-sales team, effectively supporting the sales process and enhancing customer value.
  
  

QUALIFICATIONS, EXPERIENCE, & SKILLS:

(DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIREMENTS)

Educational Qualifications:

• Degree-level qualification desirable

DESIRABLE

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE

• 3+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles related to value-added reselling, distribution, or vendor operations, is highly advantageous.
• Manchester – 3 Days: Bytes has a hybrid work policy and will allow up to 2 days a week working from home. The remaining time should be split between client meetings and the Manchester office. Time within the office is essential for effective collaboration with your team.
• Ability to Generate New Business Through Existing Networks: Demonstrable track record of winning new customers by leveraging existing industry relationships and professional networks. Able to identify opportunities within new and established contact base and successfully convert those organisations into Bytes customers.
• Account Growth & Development: Experience growing existing accounts through strategic account planning, stakeholder mapping, cross-sell, and upsell activities.
• Relationship Management: Ability to build credibility with stakeholders, develop trusted customer relationships, and maintain long-term partnerships.
• Proven Success in a Sales Role: A track record of achieving and surpassing sales targets in previous roles showcases the candidate's ability to deliver results and drive business growth.
• Excellent communication and presentation skills: Clear and compelling communication abilities, both verbal and written, coupled with strong presentation skills, are vital for effectively conveying value propositions and building rapport with clients.
• Self-motivated, proactive, and able to work independently: Demonstrating initiative, self-drive, and the ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role.
• Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization.