Senior Account Program Manager, Third Party
- Salary
- $115K–$135K
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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About us
We are hiring a Senior Account Manager for our Massachusetts Outdoor Lighting & Attachments department to work as a hybrid role at any of our Massachusetts office locations.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
In this role you are going to manage the work progression for Third Party Attachment requests, which enable our customers to provide Broadband and 5G services.
Key Accountabilities
- Build strong strategic relationships with key stakeholders such as Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Risk & Insurance, Distribution Design, Engineering Standards to deliver high impact and customer satisfaction.
- Ensure accurate and timely reporting on progress of Third-Party initiatives including milestone achievement, KPI delivery and risks to maximize adoption.
Advocate for the “voice of the customer” and mobilize National Grid’s functional areas to balance desired outcomes of individual customers with the commercial interests of the company and impact to entire customer base. - Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Third Party Attachment efforts.
- Understanding of Permitting Process required for Construction. DOT, Railroad, Environmental, etc.
- Participate and/or represent Third Party on project teams working on various corporate initiatives to improve efficiency and customer service.
- Supervisory/Interpersonal- Experience Required
- Ability to communicate to stakeholders at all levels in the organization.
- Work well in a team.
Qualifications
- Bachelor's degree preferred or relevant experience, and 5+ years of work experience.
- Required intermediate Excel skills, Powerpoint, Word Desired knowledge of GIS, STORMS and Smartsheet.
- Knowledge of relevant industry practice, standards and best practices for Broadband and wireless Attachments.
- Knowledge of the electric distribution system preferred.
- Knowledge of current trends within the industry and developments in Broadband and 5G expansion.
- Knowledge of standards, procedures and safety practices related in the fields of work.
- Valid Driver's License.
More Information
Why National Grid?
- Help support the expansion of broadband and wireless infrastructure across Massachusetts.
- Work on meaningful projects that connect communities and support economic growth.
- Collaborate with experts across operations, engineering, customer, and regulatory teams.
- Gain exposure to major infrastructure and network modernization initiatives.
- Be part of an organization committed to innovation, continuous improvement, and exceptional customer service.
Salary
$115,000 - $135,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Nearest Major Market: Worcester
