Senior Administrator (Billing)

Installations Billing & Configurations Senior Administrator

About the Role

We are looking for a detail-oriented and analytical Installations Billing & Configurations Administrator to join our Employee Benefits Administration team. This role is responsible for onboarding new retirement fund business, configuring fund rules on administration systems, supporting billing activities, and ensuring the accurate administration of retirement fund processes. The successful candidate will work closely with both internal and external stakeholders to deliver exceptional service and maintain high levels of accuracy and compliance.

Key Responsibilities:

Fund Administration

• Perform monthly contribution reconciliations.
• Support pensioner payroll balancing and processing activities.
• Assist with the processing of retirement fund claims.
• Ensure accurate reporting and administration in line with legislative requirements.

System Configuration & Fund Installations

• Analyse fund rules, policies, and operational requirements to configure administration systems accurately.
• Implement fund rule amendments and configuration changes within agreed timelines.
• Support the installation and conversion of retirement funds onto administration platforms.
• Prepare scheme analyses, project plans, and implementation documentation.
• Conduct data analysis, reconciliations, and quality checks during fund implementations and conversions.
• Participate in client and stakeholder meetings, providing status updates and solutions.

Client & Stakeholder Engagement

• Build and maintain strong relationships with clients, payroll teams, HR representatives, and internal stakeholders.
• Deliver onboarding, process, and administration training to clients where required.
• Respond to client queries and ensure service standards are consistently met.
• Ensure a positive customer experience across all interactions.

Quality & Compliance

• Maintain high standards of accuracy and quality across all work delivered.
• Ensure compliance with applicable legislation, service level agreements, and company procedures.
• Support audit requirements and year-end processes where applicable.
• Promote a zero-error culture and continuous improvement mindset.

Minimum Requirements

Qualifications

• Matric plus a Certificate or Diploma (NQF 5).
• Qualification or studies towards Employee Benefits, Pension Fund Administration, or Business Administration will be advantageous.
• Strong computer literacy, particularly MS Office.

Experience

• Minimum 3 years' experience in Employee Benefits or Retirement Fund Administration.
• Experience working with retirement fund administration processes and system configurations.
• Exposure to data analysis and reconciliation activities.

Key Skills & Competencies

• Strong attention to detail and accuracy.
• Excellent planning, organising, and prioritisation skills.
• Analytical and problem-solving ability.
• Strong customer service orientation.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong collaboration and stakeholder management skills.
• Working knowledge of retirement fund administration and relevant legislation.

What We're Looking For

We are seeking an individual who is proactive, dependable, and passionate about delivering excellent service. The ideal candidate will have a strong administrative background, an eye for detail, and the ability to work effectively with large datasets while maintaining accuracy and compliance.

Why Join Alexforbes?

At Alexforbes, we don’t just offer jobs - we build careers. Here’s what makes us stand out:

Growth & Development:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance:

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits:

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance:

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company.

• Seniority Level
• Mid-Senior level
• Employment Type