Senior Analyst-UI/UX Design

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The UX/UI Designer will help to move our business forward to create dynamic digital experiences that drives efficiency and business results across Gallagher digital properties. As part of the Digital Products team, you will work alongside curious, self-driven critical thinkers who have an entrepreneurial mindset to create lasting value for our clients and organization on a global scale. Our team works smart by advancing data-lead experiences, embracing iterative product design and actively collaborating across the organization. We are in the midst of digital transformation, building best in class experiences for our clients and colleagues, to create dynamic interactive experiences in a timely manner. It is an exciting time to be a part of Gallagher and the Digital Products team. We are looking for an experienced UX/UI designer who will join our agile team to improve our product digital experience across the globe for Gallagher. Your talent and experience, from rapid prototyping and design on both customer-facing websites and employee portals, will help evolve our brand to the next level to drive leads and engagement. You will work alongside full-stack developers, scrum master, and product owners to continually enhance and improve the customer’s digital experience. Role will report to VP of Digital Products.Gallagher is one of the largest insurance, risk management and consulting firms with over 50,000 employees globally. Headquartered in Rolling Meadows, IL, this role will be hybrid in office.

How you'll make an impact

Responsibilities:

• Design System Management: Design System Management: Create, modify, maintain, and govern enterprise design systems and shared design libraries. Develop and document design guidelines, component standards, design patterns, variants, variables/tokens, and contribution processes to ensure consistency and scalability across products.

• Component Design: Design, build, and maintain official reusable UI components and component variants that align with established design system standards and accessibility requirements.
• AI Integration in Design: Understand the fundamentals of Artificial Intelligence (AI) and its applications in user experience design. Leverage AI tools and technologies to enhance design processes and create innovative user experiences. Collaborate with cross-functional teams to implement AI-driven solutions into design workflows.
• Conceptualize and design creative solutions that align with brand standards yet moves the brand to new visual experiences with user research and business goals.
• Concept modern designs for products and websites taking our current designs and components and evolving to the next generation of design and experience keeping accessibility standards and responsive design top of mind.
• Collaborate with Digital Experience team and design review process
• Transform ambiguous thoughts and ideas into impactful experiences
• Collaborate, create, maintain, and evolve shared design libraries, foundations, variables/tokens, components, patterns, and documentation used across Gallagher products and teams.
• Create low and high-fidelity designs and click-through prototypes for user testing in a timely manner in various viewports.
• Effectively communicate and present ideas and design rationale with UX/UI best practices to project team and stakeholders. Communicate design justification and receive feedback to modify designs based on feedback, research, and insights.
• Advocate for the end user throughout research, design and development.
• Collaborate with the project team, including research, developers, content, brand and product owners throughout design and development process globally.
• Create user flows as requested for new experiences.
• Define UX requirements to guide developers.
• Experience working on agile project team
• Stay current with digital trends, tools and best practices
• Experience and comfortable working remotely and with distributed teams across different time zones.
• Participate in and support design system governance by reviewing component requests, evaluating design consistency, defining adoption standards, and ensuring compliance with enterprise design guidelines.

About you

Qualifications:

• Minimum Required Degree: Bachelor's Degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field
• Preferred Degree: Bachelor's Degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field.
• Master's Degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field is preferred

Certificate(s)/Special Training:

• Certification in UI/UX Design, Human-Centered Design, or Interaction Design is highly preferred.
• Proficiency in design tools such as Sketch, Adobe XD, Figma, Photoshop and InVision.
• Training or certification in user research methodologies and usability testing to enhance skills in gathering and analyzing user insights.
• Certification in Design Thinking methodologies to support innovative problem-solving and user-centered design approaches.
• Familiarity with front-end development languages such as HTML, CSS, and JavaScript is a plus.
• Certification in advanced design thinking or user experience strategy is beneficial.
• Familiarity with Agile and Lean UX methodologies, with any relevant training or certification being a plus.
• Training in accessibility standards and guidelines (e.g., WCAG) is advantageous.

Experience ( Career Level Guide):

• 5+ years’ experience or more with a degree in HCI, art, design, or equivalent work experience in a related field
• Design portfolio that showcases design work for B2B sites and transforming brands (Sitecore a plus) and products (applications)
• Experienced with digital concept development from UX and storyboarding, ideation, prototyping, responsive design and creation using multiple tools and testing work
• Expert using Figma Creative Suite, Figma
• Demonstrated experience with creating design systems; rapid prototyping; building high-fidelity interactive prototypes for research
• Agile team experience and guiding/collaborating with team
• Bachelor’s or Master’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field.
• Demonstrated expert-level proficiency in Figma, with a proven track record of using this tool to create high-quality design solutions. Experience with Photoshop is a plus.
• Proven ability to develop innovative and engaging design solutions that enhance user experience and meet business objectives.
• Experience building, governing, and scaling enterprise design systems, design libraries, reusable components, component variants, design patterns, and variables/tokens. Demonstrated experience establishing documentation, contribution processes, and adoption standards across multiple product teams.
• Extensive experience applying user-centered design principles, with a focus on aligning design processes with user needs and expectations.
• Strong proficiency in design tools such as Figma, Sketch, Adobe XD, and prototyping tools.
• Strong portfolio demonstrating UI/UX design expertise, including web and mobile application projects.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Knowledge, Skills and Ability:

• Design System Governance
• Understanding of design system governance structures, contribution workflows, review processes, and enterprise adoption strategies.
• Design Libraries & Components
• Advanced experience creating and maintaining reusable components, variants, patterns, and shared design assets within Figma libraries.
• Variables & Tokens
• Experience managing color, typography, spacing, sizing, and semantic variables/tokens to support scalable system architecture and theming.
• Component Documentation
• Ability to document component usage, behaviors, accessibility requirements, and implementation guidance for design and development teams.
• Digital designer with demonstrated UX, UI and digital design experience
• Global product design experience – creating digital experiences that are accessible (Level AA minimum) and multi-lingual for B2B for multiple brands
• Create designs and low- and high-fidelity prototypes for review in multiple viewports: desktop, tablet, mobile
• Maintain and evolve design systems, design libraries, foundations, variables/tokens, reusable components, component variants, and design patterns across multiple products.
• Understanding of front-end development and content management systems
• Self-starter and inquisitive in nature; confident in presenting work and user experience issues and concerns
• Able to effectively communicate to multiple stakeholder teams located globally
• Flexible to meet with global stakeholders via conference/video calls
• Ideate on solutions for problems to solve and develop concepts
• Understanding of responsive design and designing for accessibility
• Figma Proficiency: Expert-level skills in Figma, essential for creating high-quality design solutions.
• Data Visualization: Ability to translate complex data into intuitive, user-friendly interfaces.
• Creativity: Strong creative skills to develop engaging and innovative design solutions.
• User-Centered Design: Deep understanding of user-centered design principles and methodologies.
• Design Systems: Experience in building and maintaining design systems for consistency and efficiency.
• Collaboration: Excellent communication and teamwork skills for working with cross-functional teams.
• User Research: Ability to conduct user research and analyze insights to inform design decisions.
• Attention to Detail: Keen attention to detail to ensure precision in all design elements.
• Adaptability: Flexibility to manage multiple projects in a fast-paced environment.
• Technical Acumen: Familiarity with front-end development principles is a plus.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)