Senior Associate Product Management

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA; Dallas, TX or Memphis, TN

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, Product Management, you will bring your technical skills to a hospitality company with an award-winning culture. On the Digital Product Management team, reporting to the Senior Manager Product Management, you will support projects that enhance our digital guest experience, focusing on customer-centric, data-driven usability.

What you'll do during a typical day:

• Contribute to the Hilton Digital roadmap as it relates to portions of the digital property, shop, and book experiences.
• Write top-notch requirements, and work with your delivery pod to build and bring concepts to life for our customers.
• Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that make the most impact.
• Define the product's success metrics, analyze/present data post-launch, and quickly act on trends.

How you'll collaborate with others:

• Build trusted working relationships across Hilton, including working with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams.
• Define and present new product concepts to technical and non-technical partners.

Projects you'll take ownership of:

• Identify and build new features that improve the digital property experience for guests visiting our website.
• Define and prioritize customer experience features by working with UX, Technology, Marketing, and Analytics.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of professional work experience in Product, Customer Experience, Technology, or a related field
• Experience writing customer-centric user stories for web or mobile applications
• Experience writing detailed product specs and documentation
• Experience with web analytics tools, such as Adobe reporting suite
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 20%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Five plus (5+) years of professional work experience in Product, Customer Experience, Technology, or a related field
• Experience using research to help craft a product roadmap
• eCommerce product experience
• Experience in the hospitality, travel, or transportation industry

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 – $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.