Senior Associate, Risk & Compliance Operations

Role Responsibilities

As a member of the AML Compliance KYC team, you will play a key role in identifying and investigating suspicious activity associated with criminal acts, including money laundering and terrorist financing. You will independently manage complex cases, support escalations, and help protect Western Union, its customers, and agents from financial crime risks.

• Making sure that our customers are protected against money laundering, fraud, terrorist financing, and other illegal activities.
• Handling incoming and outgoing calls with Western Union customers, agents, and internal stakeholders regarding compliance-related investigations.
• Conducting enhanced due diligence reviews and analyzing customer transactions to identify suspicious behavior, potential fraud, and financial crime risks.
• Investigating complex AML and KYC cases, gathering and evaluating information from multiple sources, and making risk-based decisions in accordance with company policies and regulatory requirements.
• Taking ownership of escalated cases and working independently to resolve issues while ensuring a high-quality customer experience.
• Supporting the identification of emerging risk trends and sharing recommendations for process, control, and customer experience improvements.
• Collaborating with Specialists, Supervisors, and other business partners to mitigate risks and ensure compliance with internal and external requirements.

Role Requirements

• High school degree required; college degree is preferred.
• Experience within AML Compliance field would be considered advantageous.
• Fluency in English with outstanding verbal, written, and listening skills is mandatory.
• Strong analytical and investigative skills with the ability to interpret customer and transactional data.
• Proven ability to make independent decisions and exercise sound judgment in complex situations.
• Strong attention to detail and ability to effectively prioritize multiple tasks and competing deadlines.
• Experience handling escalations and working with sensitive or high-risk cases is considered an advantage.
• Computer literacy and ability to work across multiple systems and applications.
• Willingness to work in rotating shifts (including weekends and holidays).

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program

Salary

The monthly gross base salary range is 1,375 – 1,833 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.