Senior Associate, Technical Product Owner

Job Requisition ID: 95297

Location Designation: Hybrid - 3 days per week

Role Overview
As a Senior Associate, Technical Product Owner on the Institutional Life Illustration & Policy Administration Systems team, you will support technology enhancements and business processes for Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI), and Corporate Sponsored markets. Partnering with Product Managers, business SMEs, technology teams, and vendors, you will translate business needs into actionable requirements, support SAFe Agile and hybrid delivery, and ensure reliable data flows to downstream systems. Your work will improve operational efficiency, reduce risk, and enhance the end-user experience.

What You’ll Do

• Translate Product Manager priorities and agile epics into use cases, user stories, acceptance criteria, and detailed requirements, considering business processes, downstream data needs, and vendor timelines.

• Partner with end-users, SMEs, and technology teams to document processes, identify feature requirements, and incorporate quality findings and compliance directives into improvements that increase efficiency and reduce risk.

• Maintain and refine the product backlog according to business priorities; support intake, sprint planning, PI planning, and coordination of development, testing, maintenance, and vendor activities.

• Facilitate stakeholder discussions, communicate delivery progress and dependencies, review UAT results and defects, coordinate issue resolution, and support business sign-off and production readiness.

• Support feature adoption and platform operations through release communications, demonstrations, training, documentation reviews, and production issue investigation and escalation.
  
  

What You’ll Bring
You bring practical Product Owner experience, analytical judgment, and the ability to translate complex business processes into actionable requirements. Highly organized and accountable, you manage competing priorities, communicate delivery trade-offs, and collaborate across business and technology teams. You navigate ambiguity within established processes, quickly learn new systems, and identify opportunities to improve efficiency, quality, and user experience.

Required Skills

• Experience with Product Owner responsibilities, including requirements definition, user stories, acceptance criteria, and stakeholder engagement.

• Experience coordinating technology delivery across Agile, Waterfall, or hybrid methodologies, including third-party vendor dependencies.

• Strong analytical and problem-solving skills to evaluate business processes and technical issues.

• Excellent communication, facilitation, listening, and stakeholder collaboration skills.

• Strong organization, attention to detail, accountability, and ability to manage competing deadlines.

• Experience with Jira or similar tools and proficiency in Microsoft Office applications.
  
  Preferred Skills

• Experience with SAFe Agile practices, including backlog refinement, sprint planning, and PI planning.

• Familiarity with policy administration systems such as Adastar or Cyberlife and illustration platforms such as Ascent.

• Knowledge of life insurance products and institutional markets, including BOLI and COLI.

• Experience supporting UAT, production release readiness, and downstream system data requirements.

Pay Transparency

Salary Range: $90,000 - $128,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 95297