Senior Banking Operations Specialist – Account Servicing

Job Title

Senior Banking Operations Specialist – Account Servicing

Job Description

A bit about us

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do

About the role

Accounts Servicing within COO Domains Operations Australia business, is responsible for client facility setup, maintenance & account servicing activities such as limits, loan increases, margins, customer authority changes etc across Rabobank Australia.

We have an exciting opportunity for a Senior Specialist - Account Servicing Operations to join our Sydney team. Reporting to the Manager, Banking Operations - Account Servicing, you’ll act as the team’s second-in-charge, providing day-to-day coaching, guidance & operational expertise while supporting the delivery of high-quality account servicing activities.

This is an excellent opportunity for a banking operations professional who enjoys solving complex issues, supporting others & driving continuous improvement & identifying opportunities to continuously improve the way we work.

Top Role Accountabilities:

• Act as the key escalation point & subject matter expert for complex account servicing matters
• Support the Team Manager with day-to-day operations, workforce planning & workflow management
• Monitor team performance, reporting, service levels & operational outcomes
• Coach, mentor & develop team members to build capability & drive high performance
• Identify & implement process improvements to enhance efficiency, controls & customer outcomes
• Support risk & compliance activities, including incident management, control reviews & regulatory obligations
• Partner with stakeholders across Operations, Front Office, Risk, Compliance & Technology to deliver outstanding service

To be successful you will have:

• 5+ years’ experience across customer operations, account servicing or payments processing
• A strong understanding of banking operations, processes & customer servicing
• Knowledge of the Code of Banking Practice, AML, FATCA & other relevant Australian regulatory requirements
• A proven ability to coach & positively influence others in a fast-paced environment

• Strong stakeholder management & problem-solving skills, with the ability to navigate competing priorities

• Excellent written, verbal & interpersonal communication skills

• Strong analytical skills, with the ability to interpret operational data, identify trends & turn insights into action

• A continuous improvement mindset & a passion for delivering operational excellence & great customer outcomes

What we’re proud to offer you:

• Hybrid working: A mix of work in our newly refurbished CBD office & at home
• Wellbeing leave: Extra days to support your health & work-life balance
• Education Assistance Program to support your growth
• Parental leave: Up to 14 weeks’ paid leave to support you & your family
• Additional leave options: Earn an extra week of annual leave & purchase up to two more
• Insurance cover: Employer-funded Death, TPD & Income Protection
• Workplace giving: Matched donations through our community giving program
• Other extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & more

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

About Us

Rabobank is a cooperative bank with a mission. Together with our stakeholders, we have been dedicated to creating a future-proof society and tackling major societal challenges for 125 years. In the Netherlands, we serve retail and corporate customers; globally we focus on the Food & Agriculture sector. Our starting point is: together we can achieve more than we could alone.

For big or small challenges, in every area people join forces in search of solutions. Rabobank has been doing this for 125 years. And we will continue to grow a better world together.