Senior Billings Specialist

We're looking for a

Senior Billings Specialist

This role is Hybrid, Costa Rica

Cornerstone OnDemand is seeking a Senior Billing Specialist to join our Order to Cash team. The ideal candidate is a self-starter, detail oriented, honest, hardworking individual, able to multi-task and successfully communicate with internal departments and management on a daily basis.

In this role you will…

• Process sales orders in our CRM system from complex, international customer agreements (including amendments and corrections)
• Creation of quotes and opportunities in salesforce to match contract amendments and match billing schedule requirements
• Communicate regularly with internal and external individuals as it relates to billing/invoicing activities
• Participate in working the billing ops queue in SFDC and oracle
• Manage e-invoicing requirements including reconciliation of payment applications, error review and credit/rebill as required
• Ensure invoicing to customers is performed timely and accurately
• Investigate and resolve billing queries
• Audit and review sales orders
• Issue refunds and billing adjustments
• Review unbilled items and contracts at month end and calculate and enter accruals, assist with month end responsibilities
• Prepare billing reports, sales reports and reconciliations
• Assist with month end responsibilities
• Partner with the Collections Team to identify billing issues and resolutions
• Participate in updating billing policies and procedures
• Assist in special projects as needed
• Engage in identifying and implementing process improvements
• Consideration for privacy and security obligations

You’re got what it takes if you have…

• 3+ years of billing, accounts receivable or accounting experience
• Self-starter disposition with strong organizational and communication skills
• Strong computer skills are necessary, including Excel

Extra dose of awesome if you have…

• Experience in the technology and/or software industry
• Experience with subscription management platforms
• Experience with contract review
• Experience with Oracle and/or Salesforce
• General accounting experience

Our Growing Presence in Costa Rica

Cornerstone is excited to be building a new hub in Costa Rica as part of our continued investment in growing our global talent and capabilities. We are bringing together teams across a variety of functions, creating exciting opportunities for people to join us at the ground floor of this new chapter and help shape how we grow in the region.

We have invested in a new office in Costa Rica, with construction beginning soon, and we expect our presence and capabilities in the region to continue expanding over time. For those joining us now, this is a unique opportunity to help build something from the beginning, work alongside talented colleagues across Cornerstone globally, and be part of our longer-term growth in Costa Rica.

Employment Structure

As we establish our operations in Costa Rica and complete the process to operate under the country’s Free Trade Zone Regime, Cornerstone is partnering with Recluta, our local Employer of Record (EOR).

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

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